24 September, 2020

The difference between horizontal and vertical business systems

 By: Lotfi AlSarori

Technology is revolutionizing our way of life. As organizations and businesses are depending more and more on digital solutions, plenty of software are rising to help with businesses of all sectors and divisions. This is why it's important to know some business systems out there to help determine which ones are ideal for your organization.

Here is a comparison of horizontal business systems and vertical business systems. 

21 September, 2020

How effective system collaboration can improve your collection process

 By: Omar Abdul-Hafiz

After spending a lot of effort planning the perfect product catalog, marketing it, and then selling it, it is now time to collect on your customers’ dues. Typically, the collection process begins with classifying customers and assuring their awareness of their dues through notification. Following that, they would be sent automated or manual reminders to persuade them to pay within the timeframe.

Ideally, the customer would receive a notification about their bill and proceed to pay within the given timeframe. Unfortunately, however, this is not always the case, and this is when the collection lifecycle can easily start to get quite cumbersome.

17 September, 2020

The underestimated power of telecom mediation

 By: Cesilia Faustina

Everybody who works in telecom knows the importance of a mediation system. It works as a powerful gateway for the backend of telecom service providers, in fact, without it, the whole telecom process would fall apart. Telecom mediation platforms act as the backbone of a telecom company, it ensures that all data gets transferred to its required function, be it for billing, customer care, fraud management, interconnect, roaming, and more.

The dependency towards mediation, however, does not seem to share the same spotlight as other telecom systems out there. With the array of systems available to support communication service providers (CSPs), it’s easy for mediation to drown under all the systems. Systems like billing, charging, and customer management would tend to be in the spotlight when it comes to telecom these days, causing people to forget one of the most important systems there is, mediation.

14 September, 2020

The evolution of the Customer Insight management system

By: Omar Abdul-Hafiz

The term “customer insight” has been trending widely in recent years as other terms such as “data analytics” rose to fame. As such, the idea of gaining deep customer insight originated (or evolved) as a result of years of experimenting with ways to better understand customers’ trends and needs. What emerged is the ability to get a 360-degree view of your customers’ behaviours through the strategic analysis of qualitative and quantitative data.

But how did this evolution come about? Let’s discuss this in some detail.

10 September, 2020

How to simplify the organization of roaming partners?

 By: Cesilia Faustina

The global roaming market is going through increasing developments; with more businesses and people generally depending on online activities, telecom providers are becoming more pressured to be able to fulfil the needs of the market. With more people depending on telecom companies to provide to people’s everyday needs, many communication service providers are stepping up and implementing technology into their roaming management. Before we get to that though, let us have a better understanding of what roaming management is.

Mobile roaming can be defined as a functionality by telecom providers to allow customers of one network to use the network of another operator (visiting network), that way, customers can still make and receive phone calls, as well as exchange data while travelling. These so-called visiting networks can be called roaming partners. Roaming management in the telecom world is essentially the process of organizing a CSP’s roaming partners and the roaming operation.

07 September, 2020

4 steps to make the most out of your customers’ feedback

By: Omar Abdul-Hafiz

In today’s world, what happens after your customers buy and use your products and services is more critical than selling them the product itself. The idea of listening attentively to your customers’ thoughts, expectations, and aversions, you will be collecting a very valuable source of feedback that you can use in further improving the quality of your products and services. Moreover, your customers’ feedback also helps learn how to better serve them and ensure their maximum satisfaction.

With that in mind, this article is going to discuss 4 main steps to help you make the most out of the feedback you receive from your customers. They are as follows.

03 September, 2020

Why a partner management software is made to revolutionize the telecom industry

 By: Cesilia Faustina

The thing about the telecom sector is, it’s constantly evolving. As technology is constantly developing, and so does everything else related to it. As we enter 2020, and with the year of COVID-19, technology is under more pressures to expand, and in the midst of all the disarray are telecom providers. Our dependency on smartphones and the Internet is fuelling greater dependency for the telecom sector. 

This dependency can be seen, for example, in the great rise of video streaming. This year, it has become even more of a big deal. In fact, according to Deloitte’s recent Digital Media Trends survey, respondents indicated they at least had one streaming video subscription (69 percent). With greater use of smart TVs and Internet, TV networks are depending on online subscriptions, thus creating a whole new competition in the market. And this is where telecom companies come in, greater dependency towards online media is creating an expanding sector for the telecom industry to tap into.

About ESKADENIA Software

ESKADENIA® Software is a three-time MENA Award Winner & CMMI® level 3 certified company that is active in the design, development and deployment of a range of software products in the Telecom, Insurance, Enterprise, Education, Healthcare, and Internet application areas. The company is based in Jordan and has sales activities in Europe, the Middle East and Africa; more than 85% of its sales are exported to the global market. For more information, visit, or contact us at