28 December, 2020

The many handy applications of Web Portals, Part II: Education

By: Omar Abdulhafiz

Web portals in education

In the previous part of this series, we briefly discussed what a web portal is and shed some light on what it can do for the Enterprise sector. We talked about two main types of portals, the Intranet portal and the Extranet portal, and addressed each one in some detail.

In this part, we move on to discuss how a web portal can be applied to serve the Education sector. And in fact, the web portal can be greatly beneficial for streamlining communication in Educational institutions, be they schools, universities, or other types of academic institutes.

So, without further ado, let us dive into it.

21 December, 2020

The many handy applications of Web Portals, Part I

By: Omar Abdulhafiz 

In the world of web applications, many innovations have emerged throughout the years that have revamped the way we do things. Starting from 1989 when English computer scientist Sir Tim Berners-Lee first laid the foundations of the Worldwide Web itself, and all the way to the invention of social media platforms, each of these big inventions has changed our world in its own way. And one of these inventions is the concept of the web portal. 

In this article series, we will be discussing the various applications of web portals and how they can enhance the way we do business. But first, let us briefly talk about what a web portal is. 
So, what is a web portal? 

17 December, 2020

Internet solutions are fuelling the COVID holiday season

By: Cesilia Faustina

The holidays are just around the corner and everybody is getting busy, whether to finish last-minute tasks before the holidays or maybe to buy all the essential Christmas presents. Point is, there always seems to be a lot to do during the days leading up to the holidays. Unfortunately, with COVID all around, it’s getting tougher to finish all these tasks, which is why many of us are looking for online solutions.

Thanks to COVID-19, PR Newswire reported an expected growth of $968.7 billion in global wireless internet service market in 2020, compared to $569.2 billion in 2019. They also expected this number would eventually stabilize at $717.9 billion in 2023. Obviously, this is nothing to shrug off. If we look at the IFC’s report on COVID’s impact on the telecom sector, we can see that the global telecom market is improving and generally not restricted by the impacts of COVID.

14 December, 2020

How event management is expected to change post-COVID

By: Omar Abdulhafiz

The coronavirus pandemic came as a super blow to the entire event management industry. Not only corporate and business events were cancelled, but even social events such as weddings and graduation ceremonies. This dramatic impact raised a lot of questions about whether people will ever be able to gather physically in large numbers again, and if yes, then how soon?

All these concerns have immediately influenced the way we think about event management. For example, videoconferencing software used to be a supportive tool to host guests that were unable to be present physically. Now, however, they became our only way to hold large events over the Internet where we are all far from one another.

10 December, 2020

What is an intranet, and how can it add value to your organization?

By: Ola Azzouqa

The idea of having an internal communication system started back in the sixties, and it kept evolving. The functions of past business intranet software have paved the way for the modern intranets we have today, which is an all-inclusive digital workplace that provides employees with everything they need to do their job. It connects employees through social media, allows them to collaborate and create content, and uses the latest technology to keep your enterprise at the frontlines of the digital age. 

Intranets can augment your employee engagement, facilitate internal communication, and streamline processes. They are also used to disseminate knowledge and improve collaboration within the organization. 

07 December, 2020

8 things you should be looking for In an Incident Management System

By: Lana Bawa'neh

When you are offering a certain service or product, one of the most important things that you should be considering is the after-sale customer service, which sometimes most business owners neglect. They usually focus on the sales and marketing processes to attract and acquire new clients, but not all of them consider the after-sale services, which are very important to ensure the highest levels of customer satisfaction and retention. The after-sales process also strengthens the communications between the seller and buyer, in addition to increasing the loyalty of your customers. 

Whether it is a big organization or small, having a service desk is a must-have to ensure successful communication and follow-up processes with your clients. 

03 December, 2020

Why social media tools are the solution to your business marketing?

By: Cesilia Faustina

Social media has become such a crucial part of our lives. From conducting business and connecting with friends to forms of creativity and self-expression, social networks contribute a lot. This dependency on social media though has made us unable to live without it, especially when it comes to handling business. 

The growing social media market 

Most promotions and advertisements are conducted through social media nowadays and with COVID still on the rise, we can only assume that this social media business model will continue. According to a report by Datareportal, Akamai reported that global Internet traffic has grown by as much as 30 percent in 2020. With 4.57 billion people using the Internet and 99 percent of social media users accessing via mobile; the popularity of social media is no joke. 

26 November, 2020

e-Banking trends are on the rise worldwide

By: Omar Abdulhafiz

In the past few decades, our perception of the things that are most essential to our daily lives has been transformed more than ever before. With the gradual and accelerating evolution of telecommunications technology, these gadgets have slowly become elementary parts of our lives as utilities such as water and electricity. Not having a phone at home, for example, may cause us to feel as if we are completely isolated from the outside world. And it does not stop here.

Fast forward to the second decade of the 21st century, even the ordinary phones are slowly becoming more like pieces of antiques, as these little powerful devices known as smartphones replace them. It never escapes us to liken their fate to that of typewriters as they were replaced with personal computers toward the last quarter of the 20th century.

23 November, 2020

Why e-commerce is today’s go-to industry

By: Cesilia Faustina

From toilet paper to garden supplies, the COVID-19 pandemic has brought a new understanding to the term online shopping. With social distance and lockdowns all around, we have been forced to embrace the online sphere more than usual, especially when it comes to online shopping. As we speak, you’re probably online shopping while reading this, I know I’m online shopping while writing it. Being stuck inside definitely brings out the urge to shop online. Suddenly, your room seems emptier than usual and you have the craving to buy that vintage looking clock you have no use for.

The point is, since the start of COVID and with lockdown all around, it’s becoming more familiar to bulk buy or online shop. According to Paul Marsden, a consumer psychologist at the University of Arts London, as quoted in CNBC, he saw this trend as: “Panic buying can be understood as playing to our three fundamental psychology needs.” These needs include autonomy, relatedness, and competence. 

19 November, 2020

Insurtech: understanding the impacts of insurance automation

By: Lotfi AlSarori

Insurance companies, just like all businesses in the information age, rely heavily on information systems. Whether it is to automate underwriting and claim processing or keep track of their financial transactions, business software brings a lot of benefits to this important financial sector. Business systems are made to facilitate the work of organizations and make them more productive saving them time, cost, and effort. Insurance companies are no exception. 

While Fintech describes the use of technology in the financial services, Insurtech is the intersection of technology in a specific financial services sector, insurance. According to Investopedia: “Insurtech refers to the use of technology innovations designed to squeeze out savings and efficiency from the current insurance industry model.” 

16 November, 2020

How can insurance customer portals guarantee efficiency?

By: Lana Bawa'neh

According to Statista, 88 percent of people expect companies to have an online self-service system. This means that customer portals have become an essential tool to have rather than just a complementary one. 

A customer portal is an online system for customer self-management allowing authorized users to access their information and utilize the services they need. It is like a digital gateway to enable customers access and manage their accounts and the relevant services via a web browser.

12 November, 2020

How Content Management will change the IT landscape

By: Jamil Martin Salah

We love content. A challenge faced by more and more of us each day involves how to best sort through and consume the immense amount of digital content delivered to us everyday through our favourite content providers. There is a lot to sift through across a virtually unlimited range of topics. In fact, one could argue that content is limited in practice only by the imagination of content providers and the demand generated by content consumers.

The content management journey

Content in the IT world is tricky. Just defining what content is can be a tough philosophical exercise, and in the digital sphere is simply defined as any media that exists in the form of digital data. Digital Media has seen radical transformations through the years and continues to do so with the likes of YouTube, Facebook, and more recently Netflix revolutionizing how end-users get to access, consume, and enjoy their content while also creating demands for new content types. However, the methods of organizing, editing, and delivering content have not seen radical changes since the introduction of the Content Management System in its most basic form in 1995 by FileNet. 

05 November, 2020

Hot topics in the Insurance industry 2020 and what to expect for the near future

 By: Omar Abdulhafiz

The year 2020 was certainly full of challenges the magnitude of which is rarely witnessed in the business world as a whole, let alone the insurance sector. With the COVID-19 pandemic as the leading factor behind the worldwide pandemonium, insurers have found themselves in a race against time to adapt to a completely new reality before it is too late.

Amidst all these challenges and turbulence, market experts are working to map out the main critical trends that have grasped insurers’ attention. Most notably, statistics show that customer satisfaction was perhaps the most trending concern among insurance providers. This article touches upon this issue, among several others, in some detail.

02 November, 2020

What the COVID-19 challenge means for Customer Experience in the Insurance industry

By: Omar Abdul-Hafiz

In a previous article, we talked about how the ongoing pandemic has spurred investment in InsureTech. We touched upon the immense rise in investment in InsureTech through the first half of 2020, then discussed three main factors behind this upsurge in investment. Interestingly enough, however, this interest in investment in InsureTech was looming in the air even before the COVID-19 crisis had struck the world.

In their 23rd annual global CEO survey, PWC identified the top three opportunities that CEOs have prioritized investing in for 2020.

As shown in the diagram below, these three factors were Customer Experience, Core Technology Transformation, and Intelligent Automation. What is more intriguing is that Customer Experience was at the very top of the list. But, why?

26 October, 2020

Top trends to watch out for in the reinsurance brokerage industry

By: Cesilia Faustina

Many broker companies are looking for new solutions in trying to fulfil customer demands. Brokers are now looking for a more connected experience amongst brokers, customers and reinsurers. This need is leading to a digital ecosystem amongst the reinsurance brokerage industry where workflow operations can be conducted on a much more productive level.

The reinsurance market is valued at 254.9 billion USD in 2018 and is expected to reach 299.500 billion USD by the end of 2024, according to the Market Study Report. As we can see, the reinsurance industry is most likely not going to slow down and more brokers are looking to enhance their process.

Those that can adapt to the changing times of digitalization will surely come ahead compared to those unwilling to adapt. This is why it is important to talk about some of the digital trends popping up for reinsurance brokers.

22 October, 2020

How digital health is shaping the medical insurance scene

By: Cesilia Faustina

The health sector is of great importance. It continues to be a huge market with 1.4 billion dollars of gross-written-premium in 2017, according to McKinsey. With rising numbers of natural disasters and diseases, more and more people are looking for greater solutions to maintain good healthcare.

Technology is becoming a powerful trait in healthcare these days. The industry is now taking advantage of various different tech, from AI and blockchain to wearables. This ecosystem has created a world of digitalization that has seeped into the way healthcare is measured and analyzed. Examples of this may be seen through many companies now gathering health data through machines, even health insurance companies now are getting in on the action.

19 October, 2020

The COVID-19 impact sends InsurTech investments through the roof

 By: Omar Abdulhafiz

Make no mistake, the COVID-19 crisis of 2020 is one of the biggest shockwaves in the history of business as a whole. And if we were to pinpoint the single most remarkable impact it had on business, it is that COVID-19 has pushed virtually every last major sector forcefully toward investment in digital transformation. The insurance sector, naturally, is no exception.

One aspect of this impact can be seen in the big fluctuation in InsurTech investment during the first half of 2020. According to a Deloitte report published earlier this year, InsurTech investment plummeted between March and April, but it skyrocketed between May and June (see figure below).

15 October, 2020

How to increase the productivity of the life insurance sector

By: Cesilia Faustina

The life insurance sector is an important and powerful one and will continue to be one. As the times are changing and pressures for greater demands are expanding, the life insurance sector is going through new areas of growth. One of the main ones being the need for increased productivity.

According to research by McKinsey&Company, global life premiums grew five percent in 2017, up from 3.7 percent in 2016. The constant growth of the life insurance sector has led to the constant development of consumer needs as well; this means many life insurance companies need to step up their game and adapt to the changing times. Unfortunately, many are still lacking on this and life insurers now need to get on board.

12 October, 2020

Everything you need to know about digitalized general insurance

By: Cesilia Faustina

New technologies are revolutionizing the insurance sector as we know it. Digital transformation is now an integral part of change. As an industry with greater demands and changing customer expectations, it is crucial for insurance companies to take part in this disruption, or risk letting their competitors come to them.

Technology has seeped into every element of insurance. It can no longer be seen as a simple support tool to help businesses, it should now be a standard in the way insurance companies conduct their operations. Technological developments have affected the way most industries operate and that said, this is why everybody needs to be aware of digital insurance.

Obviously, this applies to all insurance industries, but we are going to focus on one of the most common insurance out there, general insurance. So here is everything you need to know about digitalized general insurance.

08 October, 2020

The power of process automation in the microfinance sector

By: Lana Bawaneh

Handling financial lending processes can be way more complicated than what you may think, while managing them manually may slow down the process. Institutions, especially financial ones are competing in offering their services quickly as well as improving their profits while avoiding any errors.     

Having a digitally-driven system that provides a full cycle of lending management helps a lot. It enables microfinance organizations to facilitate the process of their borrowers to get money. Many financial institutions are moving toward becoming digitalised, but upon considering such a big step for your organization, you must think of how an automated lending process will benefit your organization?

01 October, 2020

Digital technology and COVID-19: Reflections and Expectations

By: Omar Abdulhafiz

As the turbulent year of 2020 approaches its final quarter, now is a good time to reflect on how Information Technology persevered among these exceptional circumstances. In this regard, we may ask ourselves, what role did Information Technology play? And how did it (or did it not) help us cope with these unprecedented challenges? Moreover, and more importantly, what does this all mean for the future?

In this article, we will discuss two main lessons that we learned about Information Technology this year, and they are as follows.

24 September, 2020

The difference between horizontal and vertical business systems

 By: Lotfi AlSarori

Technology is revolutionizing our way of life. As organizations and businesses are depending more and more on digital solutions, plenty of software are rising to help with businesses of all sectors and divisions. This is why it's important to know some business systems out there to help determine which ones are ideal for your organization.

Here is a comparison of horizontal business systems and vertical business systems. 

21 September, 2020

How effective system collaboration can improve your collection process

 By: Omar Abdul-Hafiz

After spending a lot of effort planning the perfect product catalog, marketing it, and then selling it, it is now time to collect on your customers’ dues. Typically, the collection process begins with classifying customers and assuring their awareness of their dues through notification. Following that, they would be sent automated or manual reminders to persuade them to pay within the timeframe.

Ideally, the customer would receive a notification about their bill and proceed to pay within the given timeframe. Unfortunately, however, this is not always the case, and this is when the collection lifecycle can easily start to get quite cumbersome.

17 September, 2020

The underestimated power of telecom mediation

 By: Cesilia Faustina

Everybody who works in telecom knows the importance of a mediation system. It works as a powerful gateway for the backend of telecom service providers, in fact, without it, the whole telecom process would fall apart. Telecom mediation platforms act as the backbone of a telecom company, it ensures that all data gets transferred to its required function, be it for billing, customer care, fraud management, interconnect, roaming, and more.

The dependency towards mediation, however, does not seem to share the same spotlight as other telecom systems out there. With the array of systems available to support communication service providers (CSPs), it’s easy for mediation to drown under all the systems. Systems like billing, charging, and customer management would tend to be in the spotlight when it comes to telecom these days, causing people to forget one of the most important systems there is, mediation.

14 September, 2020

The evolution of the Customer Insight management system

By: Omar Abdul-Hafiz

The term “customer insight” has been trending widely in recent years as other terms such as “data analytics” rose to fame. As such, the idea of gaining deep customer insight originated (or evolved) as a result of years of experimenting with ways to better understand customers’ trends and needs. What emerged is the ability to get a 360-degree view of your customers’ behaviours through the strategic analysis of qualitative and quantitative data.

But how did this evolution come about? Let’s discuss this in some detail.

10 September, 2020

How to simplify the organization of roaming partners?

 By: Cesilia Faustina

The global roaming market is going through increasing developments; with more businesses and people generally depending on online activities, telecom providers are becoming more pressured to be able to fulfil the needs of the market. With more people depending on telecom companies to provide to people’s everyday needs, many communication service providers are stepping up and implementing technology into their roaming management. Before we get to that though, let us have a better understanding of what roaming management is.

Mobile roaming can be defined as a functionality by telecom providers to allow customers of one network to use the network of another operator (visiting network), that way, customers can still make and receive phone calls, as well as exchange data while travelling. These so-called visiting networks can be called roaming partners. Roaming management in the telecom world is essentially the process of organizing a CSP’s roaming partners and the roaming operation.

07 September, 2020

4 steps to make the most out of your customers’ feedback

By: Omar Abdul-Hafiz

In today’s world, what happens after your customers buy and use your products and services is more critical than selling them the product itself. The idea of listening attentively to your customers’ thoughts, expectations, and aversions, you will be collecting a very valuable source of feedback that you can use in further improving the quality of your products and services. Moreover, your customers’ feedback also helps learn how to better serve them and ensure their maximum satisfaction.

With that in mind, this article is going to discuss 4 main steps to help you make the most out of the feedback you receive from your customers. They are as follows.

03 September, 2020

Why a partner management software is made to revolutionize the telecom industry

 By: Cesilia Faustina

The thing about the telecom sector is, it’s constantly evolving. As technology is constantly developing, and so does everything else related to it. As we enter 2020, and with the year of COVID-19, technology is under more pressures to expand, and in the midst of all the disarray are telecom providers. Our dependency on smartphones and the Internet is fuelling greater dependency for the telecom sector. 

This dependency can be seen, for example, in the great rise of video streaming. This year, it has become even more of a big deal. In fact, according to Deloitte’s recent Digital Media Trends survey, respondents indicated they at least had one streaming video subscription (69 percent). With greater use of smart TVs and Internet, TV networks are depending on online subscriptions, thus creating a whole new competition in the market. And this is where telecom companies come in, greater dependency towards online media is creating an expanding sector for the telecom industry to tap into.

31 August, 2020

The 8 pillars of a complete Customer Relationship Management System

By: Omar Abdul-Hafiz

Over the years, customer-centricity has proven to be a highly effective approach to running your business, in fact even much more so than product-centricity. And this exactly how things should be since after all, no matter how great your products or services are, you will unlikely be able to market them to an unhappy customer. For this reason, you must obtain a deep and accurate understanding of your customer’s persona, their needs, wants, and even pet peeves. Afterwards, you should also plan your entire CRM strategy so as to accommodate all these details. And this fact is no less true in the telecom sector. 

In an article earlier this year, we explored in some detail what it means to have a customer-centric business strategy. One of the points mentioned briefly is the use of high-end CRM software to help facilitate your Customer Relationship Management process. And in this article, we will take a look at the main features that you should look for when choosing a CRM system that suits your telecom business, or any company in general.

27 August, 2020

Top 5 crucial points you should know about interconnect billing systems

 By: Cesilia Faustina

Interconnect billing is becoming more complex with the advancements of carriers, pricing structures and increase of traffic. It is more crucial than ever for communication service providers to ensure accuracy and efficiency of their interconnect arrangements. Effective interconnect arrangements have become key to the operations of an increasingly wide range of services. 

Thanks to the increasing number of operators throughout the decade, we are also seeing more interconnect occurring as well. This is driving the competition within the telecom sector and interconnection is now a critical factor for the viability of the telecom competition. It is for this reason that proper interconnection arrangements are needed, while inadequate interconnection arrangements will only cause additional cost, technical problems, as well as inconvenience for businesses and consumers.

24 August, 2020

How to take your customer engagement strategy one step further

By: Omar Abdul-Hafiz

Imagine the following scenario. You buy a product or service from a local CSP. You start using it and everything seems fine until one day you face a certain problem. So you open your email and write them a letter explaining your problem in detail. A few days pass and no response comes from them, so now you decide to follow up with them by phone, only to find out that the customer service representative has no idea about the email you sent a few days ago, so you have no choice but to explain your problem all over again.

This is a situation nearly all of us have been through, and we usually tend to blame it on the weakness or lack of proper administration, thus often causing us to dismiss this CSP as bad a not worthy of our money. But, why don’t we ask ourselves what exactly happened there?

20 August, 2020

How can digitalization minimize security concerns in customer onboarding?

By: Cesilia Faustina

The mobile industry is a powerful one with no signs of slowing down. With a global subscriber base that surpasses 5 billion in 2017, this industry is creating great opportunities for expanding the digital landscape. Thanks to the power of digitalization, many mobile providers are able to reach greater areas when it comes to providing people with mobile services.

In addition, let us remember that our culture now revolves around the mobile industry, to not have a mobile phone is to commit communication suicide. So, of course, mobile providers are constantly going to be an important part of our lives, and the aim to reach people of all corners of the world is no joke. Service providers aim to reach everybody from the low to the high-income citizens, and digitalization is making that possible.

19 August, 2020

Drink! You should be drinking more water!

By: Ola Azzouqa

According to the USGS, water covers about 71 percent of the Earth's surface. Water also exists in the air as vapour. Thanks to the water cycle, our planet's water supply is constantly moving from one place to another and from one form to another. 

Freshwater is necessary for the survival of all living beings on Earth. All oxygen-dependent organisms need water for the respiration process. Some beings, such as fish, cannot breathe outside water. Plants need water to grow as it activates the process of germination, it also softens the seed making it easier for the plant to break through by transporting important nutrients through the plant. 

17 August, 2020

Why order management systems are the number one telecom tool

By: Cesilia Faustina

The telecom industry is becoming more complex. We are seeing greater demands from people of all sectors, increasing up-time for various services and let’s not forget about supporting both Cloud and non-Cloud deployments. As the telecom industry is advancing, so is the complexity of services, and let’s be honest, most telecom providers have enough on their plates without having to deal with more demands and requirements, let alone having to deal with offering multi-vendor product offerings. This brings us to the convenient world of order management systems.

The global telecom order management market size was valued at $2,245.18 million in 2018 and is projected to reach $6,500.46 million by 2026, according to a report by Allied Market Research. Order management systems are becoming a top priority in the communications field, with constant predictions of growth and improvements. If you’re not already on the OMS waggon wheel, then it’s time to get on board.

13 August, 2020

6 major features to look for in a telecom product catalog management system

By: Omar Abdul-Hafiz

What is the first thing that catches your attention when you set down at a comfy table in a fancy restaurant? Is it the silky table cloth? That big beautiful chandelier in the middle of the dining hall? Perhaps. Yet despite the importance of these items and the beauty and prestige they bring to the place, there is something more essential than all of these things. It’s the menu. 

Naturally, the menu is the most vital element in any decent restaurant. Being the primary interface that presents the restaurant’s products to the customer, creating and perfecting the menu is an essential process. It needs to be consistent and appealing so that it intrigues customers’ appetite.

10 August, 2020

6 essential points to consider when choosing a BSS suite for your business

By: Omar Abdul-Hafiz

The telecommunications industry is one of the biggest and most competitive sectors in the world today. It is characterized by a complex and interwoven grid of providers and business partners that all contribute to the overall value of the final product. In other words, instead of the traditional value chain, we are now looking at something more of a value fabric.

In light of this, a plethora of factors go into running a thriving and successful telecom business, and talking about them all could go on almost ad infinitum. But perhaps one of the most important elements of success in telecom would be implementing a powerful BSS software suite that best caters to the specific needs of your telecom enterprise.

06 August, 2020

The 5 Must Have Software Systems in Every Organization

By: Lana Bawa'neh

There is no doubt that technology is a key factor in almost every business nowadays. Not only in businesses, but it has made our lives much easier than ever before. Technology has been and will continue to be an essential part of our lives. 

These days, a lot of organizations and companies are investing in advanced software systems to get their work done quicker with higher efficiency. These tools were made to stimulate growth and make businesses more competitive.

In this day and age, these companies depend greatly on these software systems and it’s becoming more and more uncommon to be seen not using them. So, whether you are starting a new business or you already have one, software tools are the way to go. In fact, there are some must-have software systems that you need to have in your organization to bring out the best for your business.

03 August, 2020

Why you should use a digital wallet

By: Ola Azzouqa

By now, you have probably heard about new payment methods such as e-payments and digital wallets. Digital wallets allow users to make quick payments using their mobile devices, where they can store their payment information in one convenient place, that is their digital wallet.

This payment method has been gaining popularity in the past few years. It represents a shift in payment methods for goods and services away from traditional cash and cards towards a digitalised payment method.

So, what is a digital wallet? 

Investopedia defines a digital wallet as a software-based system that securely stores users' payment information and passwords for numerous payment methods and websites. By using a digital wallet, users can complete purchases easily and quickly with near-field communications technology.

30 July, 2020

How to make work meetings actually productive

By: Cesilia Faustina

For all the employees out there, I’m sure we can agree that meetings are not the most fun activity there is. A lot of the time, meetings end up mundane and essentially a waste of one’s time; not saying that all meetings are a waste of time, but many employers tend to depend on meetings too much with very little results.

Sometimes, employers need to take a step back and ask the question, “is it worth it?” Meetings have become the culture in corporate spaces now, but many tend to forget that sometimes, some things don’t require meetings. Now, I’m not saying we should get rid of meetings altogether, as I know that meetings are needed and can be quite useful when applicable, but employers definitely need to review their meeting usage, especially during the era of COVID-19 and working-from-home.

28 July, 2020

Save Earth for a better future

By: Rinad Hammoud

Have you ever asked yourself how are we over-consuming natural resources or why it is important to protect our home planet?

Earth is our home, it is what we need to survive, thrive, and develop. Earth’s nature provides us with all the essential factors that we need to be alive, including water, land, forests, oil, rocks, soils, fuels, animals, minerals, air, and others.

Tapping into the supply of Earth’s natural resources (renewable and non-renewable resources) is the basis of our life; we use all these resources to support our every day activities by producing food, buildings, energy, goods, vehicles, plastic, and other life necessities.

27 July, 2020

Education in the time of Corona: What lessons can we learn?

By: Omar Abdul-Hafiz

If you had the impression that the title of this article faintly resonates with that of the famous Gabriel García Márquez novel “Love in the Time of Cholera”, then you are correct. After all, the dramatic impact that the coronavirus pandemic had brought on the world in virtually all facets of life is nothing short of a drama itself.

But one particular aspect that was especially affected by the coronavirus pandemic is education. According to UNESCO estimates, as of March 2020, over 90 percent of the world’s students were already forced to stay home. And that was only two months after coronavirus had spread in China. So, what does this all mean for the future of education as we know it?

23 July, 2020

The top 5 in-demand soft and hard skills in the market today

By: Omar Abdul-Hafiz

In the wake of the global coronavirus ordeal, the job market has witnessed some dramatic changes. For one thing, there is an ongoing debate about whether working from home will continue to be relevant after the pandemic. This, in turn, raises the question: what skills are most relevant for staying competitive in today’s turbulent job market?

In this article, I have compiled a list of 10 skills (soft and hard) that are highly demanded by employers today. And while I agree that there many more skills to consider, the ones mentioned here should hopefully give you an idea of what employers are looking for nowadays.

20 July, 2020

Can technology really help with student affairs?

By: Cesilia Faustina

All this talk about technology is getting more real than ever. With a pandemic in our midst, everybody is now keen to give technological solutions a chance. As one of the best options we have right now, many sectors are now implementing tech options when it comes to operations, one of which includes the education sector.

Once back-to-school becomes a thing again, many people are wondering how exactly the learning process will be like? We can only expect the help of technology and a blended learning appeal to be adopted, but one question remains, which is how effective will it be for the students?

16 July, 2020

How blended learning will change our education system

By: Cesilia Faustina

Since the start of coronavirus and with a pandemic in our midst, we have constantly been becoming more aware of the presence of online learning and the use of technology to practice social distancing. As more schools are conducting online classes, educational institutions are depending on these types of methods to help them get through times of uncertainty.

Now, with people trying to adopt the new normal, many schools and other education institutes are gathering methods to ready their students for the year or semesters. There has been constant talk about adopting a blended learning style in dealing with the new normal, so will this be it? Are we forced to live in a world where blended learning is the new normal?

13 July, 2020

What can HRM systems do for educational institutions?

By: Omar Abdul-Hafiz

HR in education
In the education sector, much like in every other sector, the importance of maintaining a competent and well-qualified workforce cannot be emphasized enough. And to achieve this, it’s essential to provide your HR personnel with a powerful and comprehensive system to help them manage all these responsibilities to the best of their ability.

In this article, we are going to shed some light on the main merits a good Human Resources Management System (HRMS) can bring to your school or educational facility.

Hiring & recruitment

Hiring highly qualified academic staff can be a daunting task especially in big institutions, but it doesn’t have to be that way.

09 July, 2020

How not to hate your job

By Cesilia Faustina

The everyday nine-to-five job is a blessing and a curse. Let us be honest, as happy as we are to get a job, employment also comes with hours of agony and complaints. Plenty of jobs, from office ones to retail and hospitality can come with mental health challenges, but it does not mean we should just drop it right away. It’s very common for us to experience immense pressures from the workplace, so much so we may end up with a lot of stress and mental health problems, and hey, this is normal, we are all humans after all.

As humans, we live in a society where we need to make a living to survive and nine-to-five work hours is almost a must. Yes, it does seem like we are stuck in a never-ending loop of routines and boredom, but before you go setting buildings on fire, what if I told you there are ways to make the mundane job cycle a little bit more interesting?

06 July, 2020

How to improve your patient experience by having everything digitalized & connected!

By Lana Bawaneh

Many, if not all of us, have experienced the hassles of going to hospitals or medical centres. The healthcare sector is one of the most complicated sectors because it has a lot of departments or entities that are related to each other; when describing the healthcare sector, we are talking about a hospital, medical centre, clinic, polyclinic, pharmacy, lab, radiology, or it could be a combination of some or all of them.

It is very important to develop software applications or systems that support healthcare services to provide the best medical treatment. The problem here is that some of the medical institutions have one or few of their entities switched to digital processes, while the other entities are still handling their processes manually.

02 July, 2020

The impacts of medical coding on healthcare systems

By Cesilia Faustina

Medical coding is a crucial part of the healthcare billing system. It works to ensure that the whole billing process is accurate, and reimbursements are taken care of.

Thanks to the handy tool that is medical coding, hospitals and other healthcare institutions can easily exchange data and accurately create insurance claims and bills for patients. In fact, medical codes are extremely needed in order to successfully provide the right services.

It starts with taking a description of the disease, injury, etc. and then transforming them into numeric or alphanumeric codes to accurately describe the diagnosis. So, these symbols are very important to uphold, especially when it comes to digitalization.

01 July, 2020

5 factors encouraging pharmacies to utilize pharmacy information systems

By Omar Abdul-Hafiz

Generally speaking, Healthcare Information Systems have brought numerous benefits to the healthcare sector. From streamlined data analytics to cost control, these systems turn all the operations that were once manual and time-consuming into automated and fully organized hassle-free procedures.

But more specifically, let us talk a little about Pharmacy Information Systems. According to experts, Pharmacy Information Systems (PIS) have been highly effective in facilitating pharmacists’ tasks in managing the medication process.

29 June, 2020

What to expect from healthcare technology in these current times

By Cesilia Faustina

Since the start of the COVID-19 pandemic, there has been huge pressure on the healthcare sector to handle huge intakes of patients and demands for healthcare products and services. This obviously has not been easy for healthcare providers, hospitals in particular, but it has shown some great utilization for the health tech sector though.

The coronavirus is changing the way we understand the world, and the way healthcare is operating. Society is coming to terms with the fact that coronavirus is here to stay and are slowly adapting to the new normal. One prominent way communities are handling this new normal is with the implementation of technology.

About ESKADENIA Software

ESKADENIA® Software is a three-time MENA Award Winner & CMMI® level 3 certified company that is active in the design, development and deployment of a range of software products in the Telecom, Insurance, Enterprise, Education, Healthcare, and Internet application areas. The company is based in Jordan and has sales activities in Europe, the Middle East and Africa; more than 85% of its sales are exported to the global market. For more information, visit, or contact us at