How can healthcare applications help medical personnel?

By: Lana Bawaneh

The world is experiencing rapid change in almost every aspect, especially in innovation, technology, and digitalization. Technology has transformed almost all industries and healthcare is no exception.

In this revolutionary era, the demand for healthcare apps is rising. Today, there are different types of healthcare applications that have made it possible for patients and doctors to stay connected and consult without even stepping out of their homes. These applications made it very easy for users to access their medical records and treatments which reduced the need for in-person doctors’ visits.

In a previous article, we talked about the several ways healthcare mobile apps can play a vital role in speeding up the healthcare process, and how they help patients to improve their healthcare experience. In this article, we will shed some light on how mobile applications can help medical personnel.

A content management system is your starting point for a powerful website!

By: Lana Bawa'neh

In this digital world we live in, looking for information became much easier with the existence of the Internet. People can now search for any kind of information and find them instantly. Not only that, they can also search for businesses, products, and services they are planning to purchase.

Having a website for business is not a luxury, but a necessity. Websites act as digital showrooms for products and services companies are offering. Therefore, investing in a website can lead to many benefits. According to Forbes, the below are top reasons why it’s important for businesses to have a website:

3 core pillars of effective information handling in the radiology sector

By: Omar Abdul-Hafiz

The radiology sector, much like all other areas of healthcare, has seen quite a great deal of development throughout the years. Since the advent of state-of-the-art technologies like CT Scanning and MRI, and their continuous development, the amount of medical data produced every year is enormous. Likewise, the ever-expanding applications of state-of-the-art telecommunication technology have brought more opportunities for faster exchange of medical information between medical staff among themselves, and between them and their patients as well.

In this article, we shall discuss 3 core pillars of effective information handling in the context of radiology. These pillars are:

How mobile apps can revitalize the patient experience

By: Omar Abdul-Hafiz 

In a previous article, we discussed the merits of web portals in the healthcare sector in some detail. We concluded that web portals may offer a great way to streamline the routine of time-consuming paperwork in a digitalized and automated manner. This will save much valuable time that can instead be dedicated to actually delivering the healthcare service patients are seeking.

But whereas web portals do their magic through web browsers, there’s another powerful element that does its magic through the smartphone. That’s right! We’re talking about the mobile app.

The many handy applications of Web Portals, Part V: Telecom

By: Lotfi Alsarori

Continuing in our discussions of the value of web portals in different industries, in this article we look at the telecom sector. We have seen web portals in the enterprise, education, healthcare, insurance, and in a previous article on e-banking. The telecom sector is no exception to the utilization of this great tool. There are several applications of using web portals in the communications industry, but we will focus on the two most common areas which are customer self-service and partners portal.

Before going into the details of common web portals used in the communications industry, let’s first define the scope of this rapidly changing industry. The communications industry was previously composed of an ecosystem revolving around telecom operators. However, today the communications industry is made up of a diverse collection of what are called communication service providers, or CSPs. These are service providers that transport information electronically. They offer services ranging from telecom, information, media, content, entertainment, and application services over voice and data networks. They include, for example, telecom operators and Internet service providers (ISPs), as well as companies offering content, cable, or Cloud application services. 

The many handy applications of Web Portals, Part IV: Insurance

By: Lotfi Alsarori

The insurance industry is increasingly taking full advantage of information technologies to enable digital transformation. Insurance providers, whether they are in the life or non-life insurance business lines, are already benefiting from using business systems, such as claims management and policy administration (PAS) systems. Insurance digitalization also entails providing access of certain system functionalities to external stakeholders. Whether they are customers, partners, agents, or brokers, providing access to relevant information and providing extended services can be particularly valuable to the insurance organization. This is where web portals come into play. 

The many handy applications of Web Portals, Part III: Healthcare

By: Omar Abdul-Hafiz 

In the two previous parts, we discussed the merits of web portals in enterprise and education consecutively. We saw that in the enterprise sector, web portals can play a vital and diversified role in streamlining communication and access to information among departments and business partners. Likewise, in the education sector, we looked at how web portals can substantially improve communication between teachers, students, and parents. 

Thus, to pick up the threads of our discussion on the significance of web portals in various industries, in this article, we will cover their usage in the healthcare sector. So, let’s get to it. 

It is time to invest in mobile applications

By: Lana Bawa'neh

Every day, the world is becoming more and more digital and technological, especially the business world. Technology has changed almost every aspect of business and its operations. It is not only important, but it is essential in today’s world. Technology can lead people to success easily, where one can achieve more in less time. 

Technology provides new ways that enable businesses to achieve operations and tasks with less time and effort, and sometimes it can perform these tasks on the company’s behalf. This allows business owners to improve the quality of their products and services, it could also open doors to new business ideas that benefit organizations. For this reason, organizations need to cope with existing and rising technological trends in the market to stay competitive. 

The many handy applications of Web Portals, Part II: Education

By: Omar Abdulhafiz

In the previous part of this series, we briefly discussed what a web portal is and shed some light on what it can do for the Enterprise sector. We talked about two main types of portals, the Intranet portal and the Extranet portal, and addressed each one in some detail.

In this part, we move on to discuss how a web portal can be applied to serve the Education sector. And in fact, the web portal can be greatly beneficial for streamlining communication in Educational institutions, be they schools, universities, or other types of academic institutes.

So, without further ado, let us dive into it.

The many handy applications of Web Portals, Part I

By: Omar Abdulhafiz 

In the world of web applications, many innovations have emerged throughout the years that have revamped the way we do things. Starting from 1989 when English computer scientist Sir Tim Berners-Lee first laid the foundations of the Worldwide Web itself, and all the way to the invention of social media platforms, each of these big inventions has changed our world in its own way. And one of these inventions is the concept of the web portal. 

In this article series, we will be discussing the various applications of web portals and how they can enhance the way we do business. But first, let us briefly talk about what a web portal is. 

So, what is a web portal? 

What is an intranet, and how can it add value to your organization?

By: Ola Azzouqa

The idea of having an internal communication system started back in the sixties, and it kept evolving. The functions of past business intranet software have paved the way for the modern intranets we have today, which is an all-inclusive digital workplace that provides employees with everything they need to do their job. It connects employees through social media, allows them to collaborate and create content, and uses the latest technology to keep your enterprise at the frontlines of the digital age. 

Intranets can augment your employee engagement, facilitate internal communication, and streamline processes. They are also used to disseminate knowledge and improve collaboration within the organization. 

Why e-commerce is today’s go-to industry

By: Cesilia Faustina

From toilet paper to garden supplies, the COVID-19 pandemic has brought a new understanding to the term online shopping. With social distance and lockdowns all around, we have been forced to embrace the online sphere more than usual, especially when it comes to online shopping. As we speak, you’re probably online shopping while reading this, I know I’m online shopping while writing it. Being stuck inside definitely brings out the urge to shop online. Suddenly, your room seems emptier than usual and you have the craving to buy that vintage looking clock you have no use for.

The point is, since the start of COVID and with lockdown all around, it’s becoming more familiar to bulk buy or online shop. According to Paul Marsden, a consumer psychologist at the University of Arts London, as quoted in CNBC, he saw this trend as: “Panic buying can be understood as playing to our three fundamental psychology needs.” These needs include autonomy, relatedness, and competence. 

How can insurance customer portals guarantee efficiency?

By: Lana Bawa'neh

According to Statista, 88 percent of people expect companies to have an online self-service system. This means that customer portals have become an essential tool to have rather than just a complementary one. 

A customer portal is an online system for customer self-management allowing authorized users to access their information and utilize the services they need. It is like a digital gateway to enable customers access and manage their accounts and the relevant services via a web browser.

What the COVID-19 challenge means for Customer Experience in the Insurance industry

By: Omar Abdul-Hafiz

In a previous article, we talked about how the ongoing pandemic has spurred investment in InsureTech. We touched upon the immense rise in investment in InsureTech through the first half of 2020, then discussed three main factors behind this upsurge in investment. Interestingly enough, however, this interest in investment in InsureTech was looming in the air even before the COVID-19 crisis had struck the world.

In their 23rd annual global CEO survey, PWC identified the top three opportunities that CEOs have prioritized investing in for 2020.

As shown in the diagram below, these three factors were Customer Experience, Core Technology Transformation, and Intelligent Automation. What is more intriguing is that Customer Experience was at the very top of the list. But, why?

In the age of the Internet, customers look for more than product quality

By: Omar Abdul-Hafiz


It is a known fact nowadays that product quality, although essential for customer satisfaction, is no longer enough on its own. Customers are now becoming more aware and much harder to please. And with the intense rise in competition between businesses around the world, customer retention has grown more challenging than ever before.

In light of this, it is important to pose the question: What do customers look for other than product or service quality? Well, there is a short answer and a long one. The short answer is customer engagement. The longer answer, however, is digitalized customer engagement.