Will AI Replace Us and Our Jobs?

By: Lotfi Al-Sarori

In late 2022, OpenAI released ChatGPT, and the world quickly realized that artificial intelligence had entered a new phase. What many people once viewed as a simple chatbot could now draft articles, write software code, generate images, summarize complex information, and support a wide range of professional tasks.

Since then, one question has become increasingly common: will AI replace our jobs?

For programmers, designers, writers, consultants, analysts, and many other professionals, this question is no longer theoretical. AI tools are already changing how work is done. But history suggests that the better question may not be whether AI will replace us, but how it will redefine the way we work.

The Importance of Digital Certificates in Business Communications

By: Lotfi AlSarori

As a software company that provides business software, web portals, and websites, we understand the importance of security and trust in the digital world.

At ESKADENIA Software, we take security and trust very seriously, and we believe that digital certificates are an essential tool for protecting our customers and ensuring the integrity of online transactions. That's why we implement digital certificates in all of our and our customers’ websites. Moreover, we implement the newer and more secure version of SSL, TLS. To know more about what ESKADENIA has to offer in the digital space, please visit our website to browse our products.

Success Factors, Customization, and Limitations of Implementing the Balanced Scorecard

By: Lotfi Al-Sarori

In our last article of the Key Business Concepts 101 series, we presented the Balanced Scorecard. We explored how it can help companies define and implement strategies effectively through its four main perspectives - Financial, Customer, Internal Process, and Learning & Growth. And how it provides a mechanism to compare actual vs planned outcomes, by identifying objectives, metrics, targets, and relevant initiatives, so that corrective measures can be taken if there are variances. We've also examined the Strategy Map, which links diverse objectives across perspectives.

How can we begin putting the BSC into action?

In this article, we'll delve deeper into the topic and demonstrate how you may adopt the BSC in your own organization, how you can tailor it to your needs, and where its limitations lie.

ESKA Watch: Sky-High Inflation Tests Global Insurers

By: Ahmad Sweiss

Economists speculate whether soaring consumer prices could still provide insurers with a silver lining as policymakers rush to counter record inflation and safeguard price stability over economic growth.

These are challenging times for the insurance and other growth-driving industries, heavily weighed by the pandemic aftermath, the war in Ukraine, and the surge in commodity prices amid growing fears of supply disruptions. Meanwhile, insurers are closely monitoring the related inflationary pressures, with headline inflation, the Consumer price index (CPI), hovering around its highest level in four decades. Simultaneously, markets are eyeing world central banks, expected to wave their magic wands against the inflation crisis before it takes an immense toll on the global economy. Still, we doubt that casting more counter-inflation spells will be as enchanting as in the old days. Only time will tell if it does!

In this article, we explore the correlation between inflation and insurance, the effect of inflationary pressures on claims and premiums, and how monetary policy decisions could influence the outlook of this resilient industry.

Why the trend towards product diversification requires intelligent billing software?

By: Omar Abdul-Hafiz and Lotfi Al-Sarori

In recent years, telecom has been shifting more towards product diversification. Instead of selling a simple SIM card, telcos are now expanding their sales to include wireless Internet, fiber optics, and cloud subscriptions among many other services. This trend generally stems from the intention of CSPs around the world to variegate their sources of revenue.

This diversity in products, however, raises a serious issue: How can we maintain a wide assortment of products while keeping the billing process smooth and hassle-free?

Business Systems: A walk down history lane

By: Omar Abdul-Hafiz

In a previous article, we briefly discussed the history of how Data Analytics became as we know it today. We talked about how it began with Statistics, and how it evolved eventually and combined with advanced information technology, led to the birth of Data Science.

Not too far from it, in this article, we will discuss a related field: Business Systems! Ever wondered how they came to be what they are today?

Well, you are about to find out!

A Cybersecurity Primer – Part II: Data Security

By: Lotfi Al-Sarori 

In our previous article, we discussed the topic of system security as the first area in our coverage of the various aspects of cybersecurity. In this article, we continue the same topic to go over another essential area of IT security, data security. So, without further ado, let’s get started.

Data Security

Data security encompasses securing it from being altered, whether purposefully or accidentally. Information security practices must protect data against theft, damage, or compromise. There are various angles to consider when discussing data security. Here, let us approach them from two perspectives: the CIA triad and data protection stages.

A Cybersecurity Primer – Fundamentals of System Security

By: Lotfi Al-Sarori

The significance of cybersecurity cannot be overemphasized. Information security has been a big concern ever since computers were invented. According to a recent Forbes article, Cybersecurity Ventures expects that there will be a new cybersecurity attack every two seconds. This amounts to more than 43 thousand attacks per day and almost 16 million attacks per year. Cybersecurity Ventures also estimate the cost of Ransomware to reach $265 Billion by 2031.

An effective cybersecurity approach ensures that authorized users have secure access to information. This is achieved by applying proven IT security principles and standards. Information security practices vary and come in numerous shapes and forms. They cover various areas from identity management and access control to data encryption, deploying network security devices such as firewalls, and more.

Top 4 Benefits and 5 Key Features of Implementing a Robust Workflow Software for Business Process Management

By: Lana Bawaneh

Workflows are considered a vital element in any successful business. The smoother and more organized they are, the more capable the business will be to achieve its strategic goals efficiently and effectively. But what exactly are workflows and what makes their role so essential?

To answer these questions, let us begin by defining what workflows are.

According to Investopedia, the term “Workflow” describes the steps in a business work process through which a piece of work passes from initiation to completion; and how these steps can be executed and automated according to a set of procedural rules.

8 Features Every Document Management System Must Have

By: Ola Azzouqa

Companies typically generate a lot of documents every day, and they depend on a variety of documents and records. If your organization relies heavily on creating and managing documents like most businesses do, you may find it hard to keep them organized.

That’s where a document management system, DMS, comes into play. A DMS that allows you to easily capture, store, and retrieve documents can offer several advantages for your organization.

4 ways the Cloud can revolutionize the legal sector

By: Omar Abdulhafiz

Cloud technology continues to have a rising impact on various industries for the past decade. We saw in a previous article how the education sector is witnessing remarkable transformation with the Cloud technology, and we can find this for numerous other sectors. If this means anything, it means that the Cloud is becoming the new mainstream in business management systems.

The legal industry is no exception. According to the American Bar Association, at least 52% of US law firms in 2017 utilized some type of Cloud-based software to run their law firm. And this percentage only continues to increase especially in the light of on-going shockwave of the COVID-19 pandemic and its huge influence on all facets of our life, including the way we do business.

Therefore, here are 4 of the most notable ways the Cloud revamps the legal sector.

How can software enhance the safety of your company security?

By: Cesilia Faustina

Ensuring company security is crucial for the success of any organization. It is why this is not a matter to take lightly. Many businesses have spent a lot of money to ensure their safety, physically and virtually. This trend has somewhat changed now though, with the rise of self-employment and of course, COVID-19. According to Market Research Reports, the industry concentration has declined over years thanks to the rise of self-employed individuals, however, a security trend that seems to be rising is investment in cyber security. This makes sense seeing how today many jobs solely depend on their computers, and with the work-from-home trend and self-employment, this dependency can only increase.

4 essential ways to keep yourself safe online

By: Lana Bawaneh

Due to the COVID-19 pandemic, the use of technology and the Internet has become even more essential. Almost everyone is now using the Internet and digital technologies. A lot of people, regardless of their age group and occupation, use the Internet to study, interact, work, shop, and perform almost all of their everyday duties and responsibilities. Technology and Internet coverage are developing very rapidly to fulfill people needs and this huge demand. And while it has a lot of advantages, it also has some risks and disadvantages. Technology, for example, can create dependencies, disconnect people socially, reduce human physical activities, and may expose the privacy and security of data.

5 systems to make your remote work productive and secure

By: Lana Bawa'neh

The COVID-19 global pandemic has changed business operations around the world. Many organizations switched to remote work in order to continue their operations. At the start, it was hard to have such a sudden change from an in-person working routine to remote working. Many organizations faced, and some of them are still facing problems adapting to this new situation.

Organizations are embracing digital transformation to overcome the obstacles in this new situation, and to ensure the continuity of their business operations. Digital technology has a great impact on accelerating work, where most challenges of working remotely can now be partially or even fully solved with the use of digital technology.

An introduction to user documentation

By: Lana Bawa'neh

In this modern time, people always look to the latest technological devices and solutions that can make their lives easier. When purchasing any piece of technology, people will immediately look for any kind of instructions that shall guide them through their installation, set-up, and even how to use the device. Whether it is a new mobile phone or a new washing machine, people will always seek fast and immediate support, training, and assistance.

The need for guidance is not limited to hardware but also includes software. User documentation is very important to be included in any software system. It is like a bank of knowledge that people can refer to in order to gain information at any time. There are many factors that contribute to the success of a software product; user documentation is one of them. A well-written guide improves the quality of the system and makes it easier for users to utilize without having to contact support all the time.

What does it take to make an ideal mobile app?

By: Omar Abdul-Hafiz

Mobile Apps are becoming the main channel of communication among almost everyone. People use them nowadays to carry out a lot of their daily activities. In fact, they even played a vital role in making our lives much easier during tough times such as quarantines, from aiding us in our remote work and education, to ordering groceries in times where merely stepping outside could get us in trouble. All this proves that a well-designed mobile app can bring a lot of joy and convenience to many people.

But what does it take to build an ideal mobile app? To answer this question, we should recognize some of the main aspects of successful mobile app creation and how to best accomplish them.

The many handy applications of Web Portals, Part I

By: Omar Abdulhafiz 

In the world of web applications, many innovations have emerged throughout the years that have revamped the way we do things. Starting from 1989 when English computer scientist Sir Tim Berners-Lee first laid the foundations of the Worldwide Web itself, and all the way to the invention of social media platforms, each of these big inventions has changed our world in its own way. And one of these inventions is the concept of the web portal. 

In this article series, we will be discussing the various applications of web portals and how they can enhance the way we do business. But first, let us briefly talk about what a web portal is. 

So, what is a web portal? 

How event management is expected to change post-COVID

By: Omar Abdulhafiz

The coronavirus pandemic came as a super blow to the entire event management industry. Not only corporate and business events were cancelled, but even social events such as weddings and graduation ceremonies. This dramatic impact raised a lot of questions about whether people will ever be able to gather physically in large numbers again, and if yes, then how soon?

All these concerns have immediately influenced the way we think about event management. For example, videoconferencing software used to be a supportive tool to host guests that were unable to be present physically. Now, however, they became our only way to hold large events over the Internet where we are all far from one another.

What is an intranet, and how can it add value to your organization?

By: Ola Azzouqa

The idea of having an internal communication system started back in the sixties, and it kept evolving. The functions of past business intranet software have paved the way for the modern intranets we have today, which is an all-inclusive digital workplace that provides employees with everything they need to do their job. It connects employees through social media, allows them to collaborate and create content, and uses the latest technology to keep your enterprise at the frontlines of the digital age. 

Intranets can augment your employee engagement, facilitate internal communication, and streamline processes. They are also used to disseminate knowledge and improve collaboration within the organization. 

8 things you should be looking for In an Incident Management System

By: Lana Bawa'neh

When you are offering a certain service or product, one of the most important things that you should be considering is the after-sale customer service, which sometimes most business owners neglect. They usually focus on the sales and marketing processes to attract and acquire new clients, but not all of them consider the after-sale services, which are very important to ensure the highest levels of customer satisfaction and retention. The after-sales process also strengthens the communications between the seller and buyer, in addition to increasing the loyalty of your customers. 

Whether it is a big organization or small, having a service desk is a must-have to ensure successful communication and follow-up processes with your clients.