6 Ways CRM Systems Can Help Insurance Companies Increase Customer Retention

By: Lotfi AlSarori

The retention of customers is essential to the long-term success of your organization if you are in the insurance market. Utilizing customer relationship management (CRM) software is one strategy for retaining existing customers more effectively.

In this article, we discuss six ways that customer relationship management software can assist your insurance firm in retaining its customers.

 

I. Understanding Customer Needs

By tracking customer interactions and preferences, CRM software can help you gain a better understanding of your customers' needs and wants. This can help you tailor your products and services to better meet their needs, leading to increased satisfaction and loyalty.

With CRM software, you can also segment your customers into different groups based on their characteristics and needs, allowing you to target your marketing efforts more effectively.

6 Key Differences Between Cloud & On-Premise Systems : Which One Is Better for You?

By: Ola Azzouqa & Lotfi Al-Sarori

The world is continuously changing with new technology. Many companies are carefully taking their first steps into a new world that is constantly adapting to new circumstances. It has been common to use on-premise systems to manage business operations. Nevertheless, new technologies like the Cloud have emerged to transform how companies operate.

Deciding on the technology that’s best suited to manage your business, products, and data can be rather tricky. However, one good place to start would be a comparison between on-premise and Cloud systems. This may give you a clearer idea of what works better for your business based on your requirements and needs.

The double-impact for zero-conflict course schedule management

By: Omar Abdulhafiz

Across the entire education sector, there are two major challenges: Creating a class timetable that is conflict-free, and –particularly in the case of universities and colleges-- resolving any conflicts that may occur during the course registration process. These two challenges are a well-known concerns in both the K-12 as well as on the higher-education levels, although with varying circumstances and magnitude.

Even as students, nearly all of us have been through the struggle of having to register for two courses only to find out that they overlap, or even take place at the exact same time. It is thus no question that this problem causes a hindrance to the overall efficiency and smoothness of the educational process. But how do you solve it?

The 4 customer experience best practices!

By: Lana Bawa'neh

With all the technological innovations, business owners and especially software providers are eager to exploit the latest technological trends so they can keep up with the market competitors. They always look forward to having the best talents and tools so they can create and develop new products and services that match the market’s needs.

 

While most business owners are keen to keep up with market trends and put their new ideas into reality in order to increase their sales revenues, have more customers and expand their business, not all of them were attentive to enhance and improve their existing products and work on improving their customers’ experience. However, customer experience is now becoming just as important as product quality and price.

How to create the ideal virtual management process in the WFH era

By: Cesilia Faustina

As a manager, the working from home (WFH) protocol may be a bit of a challenge, especially if managing through the online sphere is not something you are used to. Fair enough, managing a team in person is hard enough, let alone remotely. Thus, the great dependency for online video calls these days (to the point where it gets annoying). Many teams forget that there is more to the work-from-home management than simply having video calls. Creating a healthy and comfortable work environment is crucial in making sure employees are doing the best to their abilities. And creating that environment is definitely possible, even remotely. Here are some tips to try and achieve it.

5 systems to make your remote work productive and secure

By: Lana Bawa'neh

The COVID-19 global pandemic has changed business operations around the world. Many organizations switched to remote work in order to continue their operations. At the start, it was hard to have such a sudden change from an in-person working routine to remote working. Many organizations faced, and some of them are still facing problems adapting to this new situation.

Organizations are embracing digital transformation to overcome the obstacles in this new situation, and to ensure the continuity of their business operations. Digital technology has a great impact on accelerating work, where most challenges of working remotely can now be partially or even fully solved with the use of digital technology.

An introduction to user documentation

By: Lana Bawa'neh

In this modern time, people always look to the latest technological devices and solutions that can make their lives easier. When purchasing any piece of technology, people will immediately look for any kind of instructions that shall guide them through their installation, set-up, and even how to use the device. Whether it is a new mobile phone or a new washing machine, people will always seek fast and immediate support, training, and assistance.

The need for guidance is not limited to hardware but also includes software. User documentation is very important to be included in any software system. It is like a bank of knowledge that people can refer to in order to gain information at any time. There are many factors that contribute to the success of a software product; user documentation is one of them. A well-written guide improves the quality of the system and makes it easier for users to utilize without having to contact support all the time.

How software can help clinics overcome their challenges

By: Ola Azzouqa

Nowadays, clinics’ patients will not only look at the doctor’s expertise to judge the doctor, they will also look at the staff, general office esthetic, and technology used. From the moment patients take the appointment, they start forming a general idea about a practice. All of the clinic procedures, whether done manually or automatically, can have a significant impact on the patients' thoughts and perceptions. And since we only have one chance to make a first impression, the whole practice must convey quality. This is why it is necessary to have up-to-date technology that automates all of the procedures done at a practice.

According to Doctor Mohammad Manna, who has been in the industry for more than 20 years, having a digitalized system in his centre improved the way he runs his business. “Having a system that handles appointments, patients’ files, and billings saves time and effort which allows us to focus more on patient care and wellness and eventually increase their satisfaction.”

What does it take to make an ideal mobile app?

By: Omar Abdul-Hafiz

Mobile Apps are becoming the main channel of communication among almost everyone. People use them nowadays to carry out a lot of their daily activities. In fact, they even played a vital role in making our lives much easier during tough times such as quarantines, from aiding us in our remote work and education, to ordering groceries in times where merely stepping outside could get us in trouble. All this proves that a well-designed mobile app can bring a lot of joy and convenience to many people.

But what does it take to build an ideal mobile app? To answer this question, we should recognize some of the main aspects of successful mobile app creation and how to best accomplish them.

The many handy applications of Web Portals, Part III: Healthcare

By: Omar Abdul-Hafiz 

In the two previous parts, we discussed the merits of web portals in enterprise and education consecutively. We saw that in the enterprise sector, web portals can play a vital and diversified role in streamlining communication and access to information among departments and business partners. Likewise, in the education sector, we looked at how web portals can substantially improve communication between teachers, students, and parents. 

Thus, to pick up the threads of our discussion on the significance of web portals in various industries, in this article, we will cover their usage in the healthcare sector. So, let’s get to it. 

It is time to invest in mobile applications

By: Lana Bawa'neh

Every day, the world is becoming more and more digital and technological, especially the business world. Technology has changed almost every aspect of business and its operations. It is not only important, but it is essential in today’s world. Technology can lead people to success easily, where one can achieve more in less time. 

Technology provides new ways that enable businesses to achieve operations and tasks with less time and effort, and sometimes it can perform these tasks on the company’s behalf. This allows business owners to improve the quality of their products and services, it could also open doors to new business ideas that benefit organizations. For this reason, organizations need to cope with existing and rising technological trends in the market to stay competitive. 

The many handy applications of Web Portals, Part I

By: Omar Abdulhafiz 

In the world of web applications, many innovations have emerged throughout the years that have revamped the way we do things. Starting from 1989 when English computer scientist Sir Tim Berners-Lee first laid the foundations of the Worldwide Web itself, and all the way to the invention of social media platforms, each of these big inventions has changed our world in its own way. And one of these inventions is the concept of the web portal. 

In this article series, we will be discussing the various applications of web portals and how they can enhance the way we do business. But first, let us briefly talk about what a web portal is. 

So, what is a web portal? 

How event management is expected to change post-COVID

By: Omar Abdulhafiz

The coronavirus pandemic came as a super blow to the entire event management industry. Not only corporate and business events were cancelled, but even social events such as weddings and graduation ceremonies. This dramatic impact raised a lot of questions about whether people will ever be able to gather physically in large numbers again, and if yes, then how soon?

All these concerns have immediately influenced the way we think about event management. For example, videoconferencing software used to be a supportive tool to host guests that were unable to be present physically. Now, however, they became our only way to hold large events over the Internet where we are all far from one another.

What is an intranet, and how can it add value to your organization?

By: Ola Azzouqa

The idea of having an internal communication system started back in the sixties, and it kept evolving. The functions of past business intranet software have paved the way for the modern intranets we have today, which is an all-inclusive digital workplace that provides employees with everything they need to do their job. It connects employees through social media, allows them to collaborate and create content, and uses the latest technology to keep your enterprise at the frontlines of the digital age. 

Intranets can augment your employee engagement, facilitate internal communication, and streamline processes. They are also used to disseminate knowledge and improve collaboration within the organization. 

8 things you should be looking for In an Incident Management System

By: Lana Bawa'neh

When you are offering a certain service or product, one of the most important things that you should be considering is the after-sale customer service, which sometimes most business owners neglect. They usually focus on the sales and marketing processes to attract and acquire new clients, but not all of them consider the after-sale services, which are very important to ensure the highest levels of customer satisfaction and retention. The after-sales process also strengthens the communications between the seller and buyer, in addition to increasing the loyalty of your customers. 

Whether it is a big organization or small, having a service desk is a must-have to ensure successful communication and follow-up processes with your clients. 

Why social media tools are the solution to your business marketing?

By: Cesilia Faustina

Social media has become such a crucial part of our lives. From conducting business and connecting with friends to forms of creativity and self-expression, social networks contribute a lot. This dependency on social media though has made us unable to live without it, especially when it comes to handling business. 

The growing social media market 

Most promotions and advertisements are conducted through social media nowadays and with COVID still on the rise, we can only assume that this social media business model will continue. According to a report by Datareportal, Akamai reported that global Internet traffic has grown by as much as 30 percent in 2020. With 4.57 billion people using the Internet and 99 percent of social media users accessing via mobile; the popularity of social media is no joke. 

Why e-commerce is today’s go-to industry

By: Cesilia Faustina

From toilet paper to garden supplies, the COVID-19 pandemic has brought a new understanding to the term online shopping. With social distance and lockdowns all around, we have been forced to embrace the online sphere more than usual, especially when it comes to online shopping. As we speak, you’re probably online shopping while reading this, I know I’m online shopping while writing it. Being stuck inside definitely brings out the urge to shop online. Suddenly, your room seems emptier than usual and you have the craving to buy that vintage looking clock you have no use for.

The point is, since the start of COVID and with lockdown all around, it’s becoming more familiar to bulk buy or online shop. According to Paul Marsden, a consumer psychologist at the University of Arts London, as quoted in CNBC, he saw this trend as: “Panic buying can be understood as playing to our three fundamental psychology needs.” These needs include autonomy, relatedness, and competence. 

How Content Management will change the IT landscape

By: Jamil Martin Salah

We love content. A challenge faced by more and more of us each day involves how to best sort through and consume the immense amount of digital content delivered to us everyday through our favourite content providers. There is a lot to sift through across a virtually unlimited range of topics. In fact, one could argue that content is limited in practice only by the imagination of content providers and the demand generated by content consumers.

The content management journey

Content in the IT world is tricky. Just defining what content is can be a tough philosophical exercise, and in the digital sphere is simply defined as any media that exists in the form of digital data. Digital Media has seen radical transformations through the years and continues to do so with the likes of YouTube, Facebook, and more recently Netflix revolutionizing how end-users get to access, consume, and enjoy their content while also creating demands for new content types. However, the methods of organizing, editing, and delivering content have not seen radical changes since the introduction of the Content Management System in its most basic form in 1995 by FileNet. 

What the COVID-19 challenge means for Customer Experience in the Insurance industry

By: Omar Abdul-Hafiz

In a previous article, we talked about how the ongoing pandemic has spurred investment in InsureTech. We touched upon the immense rise in investment in InsureTech through the first half of 2020, then discussed three main factors behind this upsurge in investment. Interestingly enough, however, this interest in investment in InsureTech was looming in the air even before the COVID-19 crisis had struck the world.

In their 23rd annual global CEO survey, PWC identified the top three opportunities that CEOs have prioritized investing in for 2020.

As shown in the diagram below, these three factors were Customer Experience, Core Technology Transformation, and Intelligent Automation. What is more intriguing is that Customer Experience was at the very top of the list. But, why?

How to increase the productivity of the life insurance sector

By: Cesilia Faustina

The life insurance sector is an important and powerful one and will continue to be one. As the times are changing and pressures for greater demands are expanding, the life insurance sector is going through new areas of growth. One of the main ones being the need for increased productivity.

According to research by McKinsey&Company, global life premiums grew five percent in 2017, up from 3.7 percent in 2016. The constant growth of the life insurance sector has led to the constant development of consumer needs as well; this means many life insurance companies need to step up their game and adapt to the changing times. Unfortunately, many are still lacking on this and life insurers now need to get on board.