What to expect from the e-payment sector in this new digital age

By: Cesilia Faustina

Throughout the years, the global payment sector has experienced somewhat of stability until the start of 2020 when COVID-19 struct. The changes brought by the pandemic had huge impacts on the payment industry. A McKinsey report saw the global payment industry receding by 22 percent within the first six months in 2020, in comparison with 2019. It also predicted a loss of $140 billion in 2020. The year 2020 did have a big impact on the payment sector, many businesses have slowed down or even shut down completely. This has caused a shift and greater dependency for digital means. E-payment became a huge contributor to the global payment industry and coming into 2021, people are still depending on it. E-payment is producing more investors and innovators to push the sector forward.

Internet solutions are fuelling the COVID holiday season

By: Cesilia Faustina

The holidays are just around the corner and everybody is getting busy, whether to finish last-minute tasks before the holidays or maybe to buy all the essential Christmas presents. Point is, there always seems to be a lot to do during the days leading up to the holidays. Unfortunately, with COVID all around, it’s getting tougher to finish all these tasks, which is why many of us are looking for online solutions.

Thanks to COVID-19, PR Newswire reported an expected growth of $968.7 billion in global wireless internet service market in 2020, compared to $569.2 billion in 2019. They also expected this number would eventually stabilize at $717.9 billion in 2023. Obviously, this is nothing to shrug off. If we look at the IFC’s report on COVID’s impact on the telecom sector, we can see that the global telecom market is improving and generally not restricted by the impacts of COVID.

Why e-commerce is today’s go-to industry

By: Cesilia Faustina

From toilet paper to garden supplies, the COVID-19 pandemic has brought a new understanding to the term online shopping. With social distance and lockdowns all around, we have been forced to embrace the online sphere more than usual, especially when it comes to online shopping. As we speak, you’re probably online shopping while reading this, I know I’m online shopping while writing it. Being stuck inside definitely brings out the urge to shop online. Suddenly, your room seems emptier than usual and you have the craving to buy that vintage looking clock you have no use for.

The point is, since the start of COVID and with lockdown all around, it’s becoming more familiar to bulk buy or online shop. According to Paul Marsden, a consumer psychologist at the University of Arts London, as quoted in CNBC, he saw this trend as: “Panic buying can be understood as playing to our three fundamental psychology needs.” These needs include autonomy, relatedness, and competence. 

In the age of the Internet, customers look for more than product quality

By: Omar Abdul-Hafiz


It is a known fact nowadays that product quality, although essential for customer satisfaction, is no longer enough on its own. Customers are now becoming more aware and much harder to please. And with the intense rise in competition between businesses around the world, customer retention has grown more challenging than ever before.

In light of this, it is important to pose the question: What do customers look for other than product or service quality? Well, there is a short answer and a long one. The short answer is customer engagement. The longer answer, however, is digitalized customer engagement.