27 September, 2021

Key Business Concepts 101: Quality and Process Improvement

By: Lotfi Al-Sarori

Quality and Process Improvement
“Better safe than sorry”, a saying by Samuel Lover that we hear, usually as a friendly advice, when we are about to pursue an endeavor that requires cautiousness to minimize risks. This entails, for example, being well-prepared when starting a new business, project, or just a family trip. Planning the details of every step you take and making sure everything is done properly is essential to avoid risks, time wastage, and unnecessary expenses, and to get the results you seek. Similarly, organizations create business and operational plans to implement and follow throughout the year to achieve the objectives they seek in an efficient and productive manner.

20 September, 2021

The 3 main pillars of Insurance Management Automation

By: Omar Abdul-Hafiz

Man showing symbols of different insurance sectors: Life insurance, health insurance, and general insurance.
It’s a well-known fact that the race toward digital transformation continues to intensify across all facets of business, and the Insurtech market is not an exception. According to recent statistics, the Insurtech market is expected to garner a whopping $158.99 billion by 2030 at a CAGR of 32.7% during the forecast period of 2021-2030!

What this tells us is that there is a rising trend toward digitalization and automation in the insurance industry worldwide. The driving forces behind this trend include the race toward providing customer-centric services, as well as finding more effective methods for fraud detection. All these factors make Insurtech the go-to solution for much of the rising challenges in the insurance industry.

In this article, we shall shed the light on 3 of the core elements of an Insurance management system. Although we touched upon these three core elements briefly in an article last year, it would be useful to shed the light on them in some more detail here.

So, here we go.

13 September, 2021

How will insurance digital self-service elevate your business productivity?

By: Lotfi Alsarori

Image depicting self-services in Insurance.
The increasing demand for superior products and better services in a timely manner is pushing companies toward more customer-centric strategies. Today, customers are more empowered and require more control over provided services. Customer care systems are enabling better customer management and are helping companies cope with these demands. One type of systems that enable customers to manage their information and fulfill their tasks on demand are self-service portals and mobile apps.

Nearly 9 out of 10 people think businesses should have a digital customer self-service system according to Statista. Self-service is an evolving trend that enables customers to perform their required activities without the need to seek help from the company representatives. This can significantly and positively reflect on the company’s operating cost, time, and efforts as well as increase customer satisfaction.

06 September, 2021

So, what are all these Cloud acronyms, IaaS, PaaS, SaaS, XaaS? and what is a private Cloud?

By: Lotfi Al-Sarori

Cloud acronyms, IaaS, PaaS, SaaS, XaaS
Cloud-based systems are becoming increasingly common today. We see cloud hosting being used at the personal level, such as to back up our phone content or share documents with family and friends. They are also commonly popular in businesses to support collaborative work environments for example. However, what does cloud-based entail? Moreover, we keep hearing terms like private Cloud, public Cloud, SaaS (Software as a Service), but what do they really mean.

Let’s begin by defining how a system hosted online can be private.

About ESKADENIA Software

ESKADENIA® Software is a three-time MENA Award Winner & CMMI® level 3 certified company that is active in the design, development and deployment of a range of software products in the Telecom, Insurance, Enterprise, Education, Healthcare, and Internet application areas. The company is based in Jordan and has sales activities in Europe, the Middle East and Africa; more than 85% of its sales are exported to the global market. For more information, visit, or contact us at