29 November, 2021

How telecommunications have become inherently integral to our lives

By: Lana Bawaneh
telecommunication is integral part of our lives

The word telecommunications comes from the Greek prefix tele-, which means "distant," combined with the Latin word communicare, which means "to share."

From the beginning of time, people tried to figure out many ways to communicate remotely with each other. Starting with the primitive methods of communication to deliver some kind of messages, such as drums and smoke signals to mechanical communication devices such as the telegraph. Back then, the telegraph helped a lot in shortening the communications from days, weeks, and even months to only hours.

The technology also extended with new inventions such as the telephone, the radio, television, and later, video telephony, satellites, mobile phones, and the Internet. All of these technological advances changed how people live and communicate.

22 November, 2021

6 essential components of a resilient telecom collection management system

By: Omar Abdul-Hafiz

Vector image about collecting payments from customers
In the business world, there’s a general rule that must be obeyed for any company to survive and grow. It is quite simple. As a business, just as it is important for you to produce high-quality products and offer customers a great user experience and support, so should your customers pay their dues so you can continue to make them happy!

Failing to collect customers’ payments is what is generally known as bad debt.

Bad debt is a very major problem in business at large. According to Gartner’s finance research, the year 2020 witnessed a 26% increase in bad debt cases. This should give you an idea of how this is a very serious matter.

The telecom industry is no exception from this serious dilemma. And to overcome it, you should look for a powerful collections management system. Therefore, in this article, we will take a detailed look at the major components that you should look for in a resilient collections management system.

So, here we go!

15 November, 2021

3 trends to look out for in the telecom sector by 2022

By: Omar Abdul-Hafiz

Image about telecommunications trends
As the world continues to witness radical changes on the economic and technological landscapes, we can see a lot of rapidly trending changes in how we do business. For example, Deloitte, the multinational professional services network, told its staff earlier this year that they can work from home, forever! This tendency of many companies around the world to include working from home into their normal business policies thus leaves a lot of pressure on providing them with better, more reliable communication tools. After all, a remote work environment is simply futile without a reliable Internet connection and handy voice and video conferencing tools.

As such, the race towards better, more advanced telecommunication technologies will only continue to intensify. In light of this, here are a few of the most trending communications technologies to look out for in the next couple of years.

08 November, 2021

Once upon a pandemic: Reflections on Crisis Management and Disaster Recovery

By: Omar Abdul-Hafiz

Vector of two men discussing statistics about the COVID impact.
Around this time last year, the world was still freshly coping with the sudden and forceful impact of the COVID pandemic. Lockdowns were still strictly applied in many parts of the world and the vaccines were still in their early research stages.

Numerous studies and articles were written about the different aspects of the pandemic and lessons that we can pick up from it for the future. All these studies, however, point in one direction:

In order for businesses to survive through perilous circumstances, they need a strong ability to adapt, make well-informed on-spot decisions, and also learn from mistakes and improve accordingly.

In light of that, this article sheds the light on some of the core elements that need to be in place for successful crisis navigation.

01 November, 2021

Key Business Benefits of Dashboard Software Systems

By: Lana Bawaneh & Omar Abdulhafiz

Vector image about dashboarding systems
In the past, business people could spend a lot of effort collecting, monitoring, and analyzing data from different data sources in order to generate reports that help them in making decisions. This process requires a lot of time that could otherwise be better utilized in managing business and making business improvements.

The past is behind us now, however, or so it should be. Today, there’s a need for a digitalized tool that can get this job done automatically with minimal time and effort. In fact, businesses nowadays need more than a tool that processes and aggregates large sums of data quickly and efficiently. What they need, in addition to that, is a tool that produces elaborate visual representations of data related to business operations, performance, and other sophisticated industry-specific metrics.

But there’s no need to worry, as this has become possible now with the invention of the advanced business dashboard system!

About ESKADENIA Software

ESKADENIA® Software is a three-time MENA Award Winner & CMMI® level 3 certified company that is active in the design, development and deployment of a range of software products in the Telecom, Insurance, Enterprise, Education, Healthcare, and Internet application areas. The company is based in Jordan and has sales activities in Europe, the Middle East and Africa; more than 85% of its sales are exported to the global market. For more information, visit, or contact us at