Towards a customer-centric business strategy

By: Omar Abdul-Hafiz

In the world of business, products have always been the central element for generating revenue. Given that, the general trend was mainly on building a business model based on delivering products or services at the highest possible level of quality. According to this view, customer management only constituted a means toward securing more sales without much regard for actually achieving customer satisfaction.

This model, however, has proven to be quite unsustainable as customers became more aware of what they really want. That’s why a new model was desperately needed that is based on providing a positive experience for your customers. An experience that begins before the point of sale, at the point of sale, and continues even after the sale. And this model is known as a customer-centric strategy.

The 7 Key Benefits of Legal Case Management Software

By: Lana Bawaneh

As digital technologies are controlling industries from different sectors, organizations are spending large efforts to capture the benefits of these trends and to keep up with competitors. As a result, they are starting to shift more toward digitalization. Managing work manually costs organizations time and effort.

Paper-based processes have existed for so long, and this has sufficed in the past. However, time has changed, and with the rise of technology, law firms are looking for more effective ways of running their work.

The value of financial management and ERP systems in organizations

By: Cesilia Faustina

The global ERP market is expanding and is continuously on the rise. In the wake of fraud and Allied Market Research, the global ERP software market was valued at $35.81 billion in 2018 and is projected to reach $78.40 billion by 2026. This shows the true power that ERP can have for industries, so why exactly is that?

misinformation and rising demands, it is clear to say that ERP systems are becoming more important for industries today. According to Allied Market Research, the global ERP software market was valued at $35.81 billion in 2018 and is projected to reach $78.40 billion by 2026. This shows the true power that ERP can have for industries, so why exactly is that?

Why HR software is the key growth driver in human capital management

By: Cesilia Faustina

The most important asset of a company is its employees. Ensuring that your employees are taken care of and managed effectively is a key achievement for one’s company. Therefore, HR will always have to stay on top of relevant affairs. This is why various companies from different industries are implementing software solutions to help reduce the operational hassles. Managing all employees is surely going to amount to a sack of workload and therefore companies look for ways to maintain that workflow and create a more conducive operation.