By: Ola Azzouqa
Nowadays, clinics’ patients will not only look at the doctor’s expertise to judge the doctor, they will also look at the staff, general office esthetic, and technology used. From the moment patients take the appointment, they start forming a general idea about a practice. All of the clinic procedures, whether done manually or automatically, can have a significant impact on the patients' thoughts and perceptions. And since we only have one chance to make a first impression, the whole practice must convey quality. This is why it is necessary to have up-to-date technology that automates all of the procedures done at a practice.
According to Doctor Mohammad Manna, who has been in the industry for more than 20 years, having a digitalized system in his centre improved the way he runs his business. “Having a system that handles appointments, patients’ files, and billings saves time and effort which allows us to focus more on patient care and wellness and eventually increase their satisfaction.”
