The 4 customer experience best practices!

By: Lana Bawa'neh

With all the technological innovations, business owners and especially software providers are eager to exploit the latest technological trends so they can keep up with the market competitors. They always look forward to having the best talents and tools so they can create and develop new products and services that match the market’s needs.

 

While most business owners are keen to keep up with market trends and put their new ideas into reality in order to increase their sales revenues, have more customers and expand their business, not all of them were attentive to enhance and improve their existing products and work on improving their customers’ experience. However, customer experience is now becoming just as important as product quality and price.

Everything you need to know about partner management systems in communications

By: Cesilia Faustina & Lotfi Alsarori

We are at a time where telecom companies rule all, which means incredible dependency towards the industry. It also means greater demands and expectations from the telecom sector. The rise of COVID-19 sure is not making this easier either. Network usage have gone through the roof, with many telecom companies reporting large spikes and increase in volume voice calls in 2020. These rapid changes could only mean more developments and customer interests. This is no surprise though, what is a surprise is how to handle these overwhelming expectations? 

How can insurance customer portals guarantee efficiency?

By: Lana Bawa'neh

According to Statista, 88 percent of people expect companies to have an online self-service system. This means that customer portals have become an essential tool to have rather than just a complementary one. 

A customer portal is an online system for customer self-management allowing authorized users to access their information and utilize the services they need. It is like a digital gateway to enable customers access and manage their accounts and the relevant services via a web browser.

Hot topics in the Insurance industry 2020 and what to expect for the near future

 By: Omar Abdulhafiz

The year 2020 was certainly full of challenges the magnitude of which is rarely witnessed in the business world as a whole, let alone the insurance sector. With the COVID-19 pandemic as the leading factor behind the worldwide pandemonium, insurers have found themselves in a race against time to adapt to a completely new reality before it is too late.

Amidst all these challenges and turbulence, market experts are working to map out the main critical trends that have grasped insurers’ attention. Most notably, statistics show that customer satisfaction was perhaps the most trending concern among insurance providers. This article touches upon this issue, among several others, in some detail.

What the COVID-19 challenge means for Customer Experience in the Insurance industry

By: Omar Abdul-Hafiz

In a previous article, we talked about how the ongoing pandemic has spurred investment in InsureTech. We touched upon the immense rise in investment in InsureTech through the first half of 2020, then discussed three main factors behind this upsurge in investment. Interestingly enough, however, this interest in investment in InsureTech was looming in the air even before the COVID-19 crisis had struck the world.

In their 23rd annual global CEO survey, PWC identified the top three opportunities that CEOs have prioritized investing in for 2020.

As shown in the diagram below, these three factors were Customer Experience, Core Technology Transformation, and Intelligent Automation. What is more intriguing is that Customer Experience was at the very top of the list. But, why?

Why order management systems are the number one telecom tool

By: Cesilia Faustina

The telecom industry is becoming more complex. We are seeing greater demands from people of all sectors, increasing up-time for various services and let’s not forget about supporting both Cloud and non-Cloud deployments. As the telecom industry is advancing, so is the complexity of services, and let’s be honest, most telecom providers have enough on their plates without having to deal with more demands and requirements, let alone having to deal with offering multi-vendor product offerings. This brings us to the convenient world of order management systems.

The global telecom order management market size was valued at $2,245.18 million in 2018 and is projected to reach $6,500.46 million by 2026, according to a report by Allied Market Research. Order management systems are becoming a top priority in the communications field, with constant predictions of growth and improvements. If you’re not already on the OMS waggon wheel, then it’s time to get on board.