How can insurance customer portals guarantee efficiency?

By: Lana Bawa'neh

According to Statista, 88 percent of people expect companies to have an online self-service system. This means that customer portals have become an essential tool to have rather than just a complementary one. 

A customer portal is an online system for customer self-management allowing authorized users to access their information and utilize the services they need. It is like a digital gateway to enable customers access and manage their accounts and the relevant services via a web browser.

The COVID-19 impact sends InsurTech investments through the roof

 By: Omar Abdulhafiz

Make no mistake, the COVID-19 crisis of 2020 is one of the biggest shockwaves in the history of business as a whole. And if we were to pinpoint the single most remarkable impact it had on business, it is that COVID-19 has pushed virtually every last major sector forcefully toward investment in digital transformation. The insurance sector, naturally, is no exception.

One aspect of this impact can be seen in the big fluctuation in InsurTech investment during the first half of 2020. According to a Deloitte report published earlier this year, InsurTech investment plummeted between March and April, but it skyrocketed between May and June (see figure below).