Why order management systems are the number one telecom tool

By: Cesilia Faustina

The telecom industry is becoming more complex. We are seeing greater demands from people of all sectors, increasing up-time for various services and let’s not forget about supporting both Cloud and non-Cloud deployments. As the telecom industry is advancing, so is the complexity of services, and let’s be honest, most telecom providers have enough on their plates without having to deal with more demands and requirements, let alone having to deal with offering multi-vendor product offerings. This brings us to the convenient world of order management systems.

The global telecom order management market size was valued at $2,245.18 million in 2018 and is projected to reach $6,500.46 million by 2026, according to a report by Allied Market Research. Order management systems are becoming a top priority in the communications field, with constant predictions of growth and improvements. If you’re not already on the OMS waggon wheel, then it’s time to get on board.

Now with order management software, we can expect better work processes and consistency with taking orders between different departments. An OMS is thought to accelerate a provider’s workflow and increase customer satisfaction. How you ask? Well, here are some of our main points to watch out for when it comes to OMS.

Omnichannel

An order management system allows for providers to receive orders through various forms and platforms, whether from POS, web, call centres or sales representatives. All orders can be easily stored directly through the system and transferred to the back-end office. This is possible due to the OMS’ integration with the systems of the various channels so that it can conveniently store and manage different orders through various platforms.

This means fewer headaches and confusion when looking to document and track your orders. This also means all orders will be automatically and directly transferred to those who require it.

Grand integration

It’s no surprise that in order for order management systems to work so eloquently, it requires plenty of integration with other relevant systems, and well, it does exactly that. This software can integrate with various other systems to create the ideal workflow for your telecom needs. This includes integration with inventory, workforce, product management, and billing systems – and of course any other systems that may be needed within the overall order fulfilment process. All stages of the order fulfilment lifecycle can be carried on from one section to the next before you even have time to blink three times.

Flexible order process

Working via a highly integrated software also means that it creates more flexibility when it comes to doing the work. It is a drag already to have to constantly change and document orders, statuses, inventories, etc., but with an automated system, you can easily input any parameters you have based on company requirements and rules and have the system do the rest. Having a flexible system that you can configure dynamically based on market demands decreases time-to-market, increasing revenue and lowering the cost of lost business. Mix and match however you want to get the best order fulfilment cycle.  

A system that can basically take multiple requests, rules and systems will only turn-taking and fulfilling orders into a much simpler form.

How much?

Obviously, though as great as a piece of software may be, companies need to know how much does it cost, not only for the system itself but also for the instalments, and how much ROI would they get from this. Implementing a software system, an efficient and productive one at least, will definitely earn you some good ROI; it’s only a matter of being able to implement it correctly. Working on an integrated digital platform basis means that you no longer have to bother with manual chores or worry about operational gaps and hurdles of siloed systems. It offers greater accuracy, efficiency, automated updates and constant tracking. All these factors will create an overall productive workflow that in turn will reduce churn, increase resource utilization, improve customer satisfaction and overall get you results – in terms of work and income.

The point of an order management system is to improve the order fulfilment cycle, which means it is built to reduce workload and time and achieve greater and more accurate results with less time consumption, which in turn will save a lot of money.

Order management systems are the number one tool for success in the telecom and communications world today. Not only does it save cost, but it also drives for greater productivity and efficiency when it comes to provision services. Since providing customers with the best services is essentially the core of a communication service provider’s success, then it is greatly important that managing the customer’s orders are done correctly and competently. So, for all the telecom providers out there, OMS are what drive the industry today and it’s time to stay in line with demands and competition through following this digital track.

Learn more about order management software with ESKADENIA’s ESKA Order Manager system or check out our whitepaper on order management.