Why the trend towards product diversification requires intelligent billing software?

By: Omar Abdul-Hafiz and Lotfi Al-Sarori

In recent years, telecom has been shifting more towards product diversification. Instead of selling a simple SIM card, telcos are now expanding their sales to include wireless Internet, fiber optics, and cloud subscriptions among many other services. This trend generally stems from the intention of CSPs around the world to variegate their sources of revenue.

This diversity in products, however, raises a serious issue: How can we maintain a wide assortment of products while keeping the billing process smooth and hassle-free?

How a powerful CRM system can enhance your collection process

By: Omar Abdul-Hafiz

In a previous article, we talked about the 6 components of resilient collections management system. In particular, we discussed the 3 main systems: the dunning and collection system, the dispute management system, and the legal management system. We also touched upon three essential elements in powerful collections management: personalized collections scenarios, automatic action reversal, and the ability to integrate easily with 3rd party systems.

In this article, we will discuss in some detail the question: How does the Customer Relationship Management (CRM) system help in enhancing your collection process?

Top 5 crucial points you should know about interconnect billing systems

 By: Cesilia Faustina

Interconnect billing is becoming more complex with the advancements of carriers, pricing structures and increase of traffic. It is more crucial than ever for communication service providers to ensure accuracy and efficiency of their interconnect arrangements. Effective interconnect arrangements have become key to the operations of an increasingly wide range of services. 

Thanks to the increasing number of operators throughout the decade, we are also seeing more interconnect occurring as well. This is driving the competition within the telecom sector and interconnection is now a critical factor for the viability of the telecom competition. It is for this reason that proper interconnection arrangements are needed, while inadequate interconnection arrangements will only cause additional cost, technical problems, as well as inconvenience for businesses and consumers.

Why order management systems are the number one telecom tool

By: Cesilia Faustina

The telecom industry is becoming more complex. We are seeing greater demands from people of all sectors, increasing up-time for various services and let’s not forget about supporting both Cloud and non-Cloud deployments. As the telecom industry is advancing, so is the complexity of services, and let’s be honest, most telecom providers have enough on their plates without having to deal with more demands and requirements, let alone having to deal with offering multi-vendor product offerings. This brings us to the convenient world of order management systems.

The global telecom order management market size was valued at $2,245.18 million in 2018 and is projected to reach $6,500.46 million by 2026, according to a report by Allied Market Research. Order management systems are becoming a top priority in the communications field, with constant predictions of growth and improvements. If you’re not already on the OMS waggon wheel, then it’s time to get on board.

6 essential points to consider when choosing a BSS suite for your business

By: Omar Abdul-Hafiz

The telecommunications industry is one of the biggest and most competitive sectors in the world today. It is characterized by a complex and interwoven grid of providers and business partners that all contribute to the overall value of the final product. In other words, instead of the traditional value chain, we are now looking at something more of a value fabric.

In light of this, a plethora of factors go into running a thriving and successful telecom business, and talking about them all could go on almost ad infinitum. But perhaps one of the most important elements of success in telecom would be implementing a powerful BSS software suite that best caters to the specific needs of your telecom enterprise.

The impacts of medical coding on healthcare systems

By Cesilia Faustina

Medical coding is a crucial part of the healthcare billing system. It works to ensure that the whole billing process is accurate, and reimbursements are taken care of.

Thanks to the handy tool that is medical coding, hospitals and other healthcare institutions can easily exchange data and accurately create insurance claims and bills for patients. In fact, medical codes are extremely needed in order to successfully provide the right services.

It starts with taking a description of the disease, injury, etc. and then transforming them into numeric or alphanumeric codes to accurately describe the diagnosis. So, these symbols are very important to uphold, especially when it comes to digitalization.