By: Omar Abdul-Hafiz
Naturally, the menu is the most vital element in any decent restaurant. Being the primary interface that presents the restaurant’s products to the customer, creating and perfecting the menu is an essential process. It needs to be consistent and appealing so that it intrigues customers’ appetite.
Yet in telecom, the concept of a product catalogue is much more complicated than a simple restaurant menu. This definitely has to do with the more complex nature of telecom products and services. And this challenge is expected to grow even more intense with the emergence of 5G and the spread of trends such as the Internet of Things (IoT) and Digital Well-being.
For these reasons, your Product Catalog system should also grow steadily in order to keep pace with the new emerging trends in the telecom world.
From the value chain to the value fabric
So, what constitutes a good Product Catalog system?
TM Forum Compliance
Integration with order management systems (OMS) is essential in the communications industry. CSPs need to be able to provide their customers and fulfil their orders with the products being offered through their commercial product catalogue. Moreover, it is often the case that a CSP will have their OMS from a different vendor than their product catalogue system, hence the need to use standard Open APIs for easy integration between systems of different suppliers.
2. Catalogue-catalogue integration