Everything you need to know about partner management systems in communications

By: Cesilia Faustina & Lotfi Alsarori

We are at a time where telecom companies rule all, which means incredible dependency towards the industry. It also means greater demands and expectations from the telecom sector. The rise of COVID-19 sure is not making this easier either. Network usage have gone through the roof, with many telecom companies reporting large spikes and increase in volume voice calls in 2020. These rapid changes could only mean more developments and customer interests. This is no surprise though, what is a surprise is how to handle these overwhelming expectations? 

The many handy applications of Web Portals, Part V: Telecom

By: Lotfi Alsarori

Continuing in our discussions of the value of web portals in different industries, in this article we look at the telecom sector. We have seen web portals in the enterprise, education, healthcare, insurance, and in a previous article on e-banking. The telecom sector is no exception to the utilization of this great tool. There are several applications of using web portals in the communications industry, but we will focus on the two most common areas which are customer self-service and partners portal.

Before going into the details of common web portals used in the communications industry, let’s first define the scope of this rapidly changing industry. The communications industry was previously composed of an ecosystem revolving around telecom operators. However, today the communications industry is made up of a diverse collection of what are called communication service providers, or CSPs. These are service providers that transport information electronically. They offer services ranging from telecom, information, media, content, entertainment, and application services over voice and data networks. They include, for example, telecom operators and Internet service providers (ISPs), as well as companies offering content, cable, or Cloud application services. 

Why a partner management software is made to revolutionize the telecom industry

 By: Cesilia Faustina

The thing about the telecom sector is, it’s constantly evolving. As technology is constantly developing, and so does everything else related to it. As we enter 2020, and with the year of COVID-19, technology is under more pressures to expand, and in the midst of all the disarray are telecom providers. Our dependency on smartphones and the Internet is fuelling greater dependency for the telecom sector. 

This dependency can be seen, for example, in the great rise of video streaming. This year, it has become even more of a big deal. In fact, according to Deloitte’s recent Digital Media Trends survey, respondents indicated they at least had one streaming video subscription (69 percent). With greater use of smart TVs and Internet, TV networks are depending on online subscriptions, thus creating a whole new competition in the market. And this is where telecom companies come in, greater dependency towards online media is creating an expanding sector for the telecom industry to tap into.