14 January, 2020

Employees Self-Service: Benefits for HR Management

By: Ola Azzouqa

Human Resources Management (HRM) is an essential part of organizations. HRM usually concentrates on recruiting, managing, and directing people who work in the same organization. Human Resource Management (HRM) deals with issues related to compensation, performance management, organization development, safety, wellness, benefits, employee motivation, training, and much more. HRM plays a strategic role in managing people and the workplace.

Human Resource departments are looking for new ways to automate and digitalize their routine tasks. HRM automation is the process of enhancing the efficiency of the HR department by freeing HR staff from tedious manual tasks and allowing them to focus on complex tasks like decision making and strategizing.

By automating standard and repetitive HR activities, organizations can reduce the cost and time they spend on manual HR planning and processing. The way to do this is by using a comprehensive Human Resources Management System (HRMS) suite.

Employee Self-Service (ESS) is an integral part of the HRMS. It plays an increasingly decisive role in HRM today. It can be used to digitalize the communication between employees and HR departments. It allows employees to access their personal records and details, and update them as needed. It enables employees to view their past payslips, social security data, vacation balance, appraisal, dependents, timesheet, disciplinary actions, and letters.

ESS allows employees to take care of many different HR-related tasks that would otherwise need to be completed by HR personnel. It allows employees to handle many HR-related tasks such as requesting vacations and leaves, report sick days, view their attendance, manage their timesheet, and apply for training courses and more.

The benefits of Employee Self-Service platform:

Reduce workload

According to the Center of Effective Organizations at USC, about 50% of a human resource department’s time is spent processing employee information and answering employees’ questions. ESS drastically reduces time spent on administrative HR tasks.
Employee Self-Service system gives an easy way to reduce the workloads of human resources. As managing employee’s data is transferred to the employee, HR staff can focus on other important aspects that can improve the work environment and lead to the growth of the business.

    Eliminate Paperwork

    Automating employee HR services eliminates related paperwork. ESS portal minimizes the associated overhead and hassle caused by the manual filing required to perform these services in a manual process.

      Cost Savings

      With ESS, all hours spent accessing and updating employee data would be eliminated, allowing more time for improving the work environment and saving money on workforce-related costs. ESS boosts your business’s income through increased productivity, improved compliance and energy saving.

        Saving time

        Through ESS, employees no longer have to wait for someone to research and provide them with the copies they need. With an ESS system in place, employees with HR duties will have more time to focus on things like strategic business partnership activities, hiring, and training.

          Empowering Employees

          Using an ESS system, employees can perform a number of tasks, they wouldn’t be able to do otherwise. For example, with ESS, employees can view their personal records, review their attendance log, request vacations, and submit sick leaves. In addition, employees can view their current salary and other payroll-related data, including their salary, tax forms, pay stubs, pay period, and payday.

            Facilitated Employee Management

            ESS allows managers to effectively and easily manage their direct reports. Using the ESS system, managers can view their employees’ attendance, vacation balance, leave requests, etc. They get to approve/reject employees’ self-services requests whenever it is convenient minimizing work interruption.

              Employee Self-Service

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              About ESKADENIA Software

              ESKADENIA® Software is a three-time MENA Award Winner & CMMI® level 3 certified company that is active in the design, development and deployment of a range of software products in the Telecom, Insurance, Enterprise, Education, Healthcare, and Internet application areas. The company is based in Jordan and has sales activities in Europe, the Middle East and Africa; more than 85% of its sales are exported to the global market. For more information, visit, or contact us at