How a powerful CRM system can enhance your collection process

By: Omar Abdul-Hafiz

In a previous article, we talked about the 6 components of resilient collections management system. In particular, we discussed the 3 main systems: the dunning and collection system, the dispute management system, and the legal management system. We also touched upon three essential elements in powerful collections management: personalized collections scenarios, automatic action reversal, and the ability to integrate easily with 3rd party systems.

In this article, we will discuss in some detail the question: How does the Customer Relationship Management (CRM) system help in enhancing your collection process?

4 promising trends in the 2022 Cloud landscape

By: Omar Abdul-Hafiz

In a previous article, we discussed 3 major trends in telecom that are likely to make some noise in 2022. Of these trends, we touched upon Cloud-based systems. And truth be told, the Cloud industry has made a name for itself as a big player on the tech scene in recent years. Its numerous advantages compared to in-house systems cannot be overlooked.

Thus, it would be interesting to have a look at some of the hottest topics on the Cloud landscape. In this article, we will discuss 4 rising Cloud trends for 2022.

How telecommunications have become inherently integral to our lives

By: Lana Bawaneh

The word telecommunications comes from the Greek prefix tele-, which means "distant," combined with the Latin word communicare, which means "to share."

From the beginning of time, people tried to figure out many ways to communicate remotely with each other. Starting with the primitive methods of communication to deliver some kind of messages, such as drums and smoke signals to mechanical communication devices such as the telegraph. Back then, the telegraph helped a lot in shortening the communications from days, weeks, and even months to only hours.

The technology also extended with new inventions such as the telephone, the radio, television, and later, video telephony, satellites, mobile phones, and the Internet. All of these technological advances changed how people live and communicate.

6 essential components of a resilient telecom collection management system

By: Omar Abdul-Hafiz

In the business world, there’s a general rule that must be obeyed for any company to survive and grow. It is quite simple. As a business, just as it is important for you to produce high-quality products and offer customers a great user experience and support, so should your customers pay their dues so you can continue to make them happy!

Failing to collect customers’ payments is what is generally known as bad debt.

Bad debt is a very major problem in business at large. According to Gartner’s finance research, the year 2020 witnessed a 26% increase in bad debt cases. This should give you an idea of how this is a very serious matter.

The telecom industry is no exception from this serious dilemma. And to overcome it, you should look for a powerful collections management system. Therefore, in this article, we will take a detailed look at the major components that you should look for in a resilient collections management system.

So, here we go!

3 trends to look out for in the telecom sector by 2022

By: Omar Abdul-Hafiz

As the world continues to witness radical changes on the economic and technological landscapes, we can see a lot of rapidly trending changes in how we do business. For example, Deloitte, the multinational professional services network, told its staff earlier this year that they can work from home, forever! This tendency of many companies around the world to include working from home into their normal business policies thus leaves a lot of pressure on providing them with better, more reliable communication tools. After all, a remote work environment is simply futile without a reliable Internet connection and handy voice and video conferencing tools.

As such, the race towards better, more advanced telecommunication technologies will only continue to intensify. In light of this, here are a few of the most trending communications technologies to look out for in the next couple of years.

Once upon a pandemic: Reflections on Crisis Management and Disaster Recovery

By: Omar Abdul-Hafiz

Around this time last year, the world was still freshly coping with the sudden and forceful impact of the COVID pandemic. Lockdowns were still strictly applied in many parts of the world and the vaccines were still in their early research stages.

Numerous studies and articles were written about the different aspects of the pandemic and lessons that we can pick up from it for the future. All these studies, however, point in one direction:

In order for businesses to survive through perilous circumstances, they need a strong ability to adapt, make well-informed on-spot decisions, and also learn from mistakes and improve accordingly.

In light of that, this article sheds the light on some of the core elements that need to be in place for successful crisis navigation.

Key Business Benefits of Dashboard Software Systems

By: Lana Bawaneh & Omar Abdulhafiz

In the past, business people could spend a lot of effort collecting, monitoring, and analyzing data from different data sources in order to generate reports that help them in making decisions. This process requires a lot of time that could otherwise be better utilized in managing business and making business improvements.

The past is behind us now, however, or so it should be. Today, there’s a need for a digitalized tool that can get this job done automatically with minimal time and effort. In fact, businesses nowadays need more than a tool that processes and aggregates large sums of data quickly and efficiently. What they need, in addition to that, is a tool that produces elaborate visual representations of data related to business operations, performance, and other sophisticated industry-specific metrics.

But there’s no need to worry, as this has become possible now with the invention of the advanced business dashboard system!

7 Key Benefits of Document Management Systems

By: Ola Azzouqa 

Documents are an essential component of work in any company. Managing business information from various sources can be a demanding task that requires a lot of effort and takes too much time.

We have previously discussed the 8 Features Every Document Management System Must Have. And in this article, we will go over 7 key benefits of having such a system.

There are numerous challenges associated with dealing with documents. Employees usually spend a lot of time searching for documents as well as archiving them and managing their releases and versions.

The evolution of data analytics

By: Omar Abdulhafiz

Throughout the past several years, the world was inundated with different interrelated terms such as “data”, “data analysis”, “data analytics”, “business intelligence”, “predictive analytics, and many more. This has caused a lot of confusion over what each of them means and what it is for. This confusion is problematic among many professionals including HR staff, which often leads to misleading job positions.

In this article, we will try to tackle this dilemma by briefly tracing the history of data science and how it came to be the way we know it today. As we go, we will clarify the most critical terms the contributed to this mix-up. This shall enable you to differentiate between these terms more easily.

 

So, let us begin.

Top 4 Benefits and 5 Key Features of Implementing a Robust Workflow Software for Business Process Management

By: Lana Bawaneh

Workflows are considered a vital element in any successful business. The smoother and more organized they are, the more capable the business will be to achieve its strategic goals efficiently and effectively. But what exactly are workflows and what makes their role so essential?

To answer these questions, let us begin by defining what workflows are.

According to Investopedia, the term “Workflow” describes the steps in a business work process through which a piece of work passes from initiation to completion; and how these steps can be executed and automated according to a set of procedural rules.