Everything you need to know about partner management systems in communications

By: Cesilia Faustina & Lotfi Alsarori

We are at a time where telecom companies rule all, which means incredible dependency towards the industry. It also means greater demands and expectations from the telecom sector. The rise of COVID-19 sure is not making this easier either. Network usage have gone through the roof, with many telecom companies reporting large spikes and increase in volume voice calls in 2020. These rapid changes could only mean more developments and customer interests. This is no surprise though, what is a surprise is how to handle these overwhelming expectations? 

The many handy applications of Web Portals, Part V: Telecom

By: Lotfi Alsarori

Continuing in our discussions of the value of web portals in different industries, in this article we look at the telecom sector. We have seen web portals in the enterprise, education, healthcare, insurance, and in a previous article on e-banking. The telecom sector is no exception to the utilization of this great tool. There are several applications of using web portals in the communications industry, but we will focus on the two most common areas which are customer self-service and partners portal.

Before going into the details of common web portals used in the communications industry, let’s first define the scope of this rapidly changing industry. The communications industry was previously composed of an ecosystem revolving around telecom operators. However, today the communications industry is made up of a diverse collection of what are called communication service providers, or CSPs. These are service providers that transport information electronically. They offer services ranging from telecom, information, media, content, entertainment, and application services over voice and data networks. They include, for example, telecom operators and Internet service providers (ISPs), as well as companies offering content, cable, or Cloud application services. 

The many handy applications of Web Portals, Part IV: Insurance

By: Lotfi Alsarori

The insurance industry is increasingly taking full advantage of information technologies to enable digital transformation. Insurance providers, whether they are in the life or non-life insurance business lines, are already benefiting from using business systems, such as claims management and policy administration (PAS) systems. Insurance digitalization also entails providing access of certain system functionalities to external stakeholders. Whether they are customers, partners, agents, or brokers, providing access to relevant information and providing extended services can be particularly valuable to the insurance organization. This is where web portals come into play. 

The many handy applications of Web Portals, Part III: Healthcare

By: Omar Abdul-Hafiz 

In the two previous parts, we discussed the merits of web portals in enterprise and education consecutively. We saw that in the enterprise sector, web portals can play a vital and diversified role in streamlining communication and access to information among departments and business partners. Likewise, in the education sector, we looked at how web portals can substantially improve communication between teachers, students, and parents. 

Thus, to pick up the threads of our discussion on the significance of web portals in various industries, in this article, we will cover their usage in the healthcare sector. So, let’s get to it. 

It is time to invest in mobile applications

By: Lana Bawa'neh

Every day, the world is becoming more and more digital and technological, especially the business world. Technology has changed almost every aspect of business and its operations. It is not only important, but it is essential in today’s world. Technology can lead people to success easily, where one can achieve more in less time. 

Technology provides new ways that enable businesses to achieve operations and tasks with less time and effort, and sometimes it can perform these tasks on the company’s behalf. This allows business owners to improve the quality of their products and services, it could also open doors to new business ideas that benefit organizations. For this reason, organizations need to cope with existing and rising technological trends in the market to stay competitive. 

2021: New year, lessons learned

By: Lotfi AlSarori

We start our new year with new hopes, wishes, and plans looking for better lives and pleasant experiences. It has been a challenging year for all of us, for the whole world. With a new year starting, we are hopeful to move on with what wisdom and experiences we gained in 2020 to help us build a better future for ourselves, families, and our businesses. 

The COVID pandemic has taken a big toll on our lives and impacted about everyone in the world one way or another. With new vaccines having been deployed and administered as we speak, this cloud of hardship and uncertainty is moving away and out of our lives, leaving us with many lessons to learn moving forward. 

The many handy applications of Web Portals, Part II: Education

By: Omar Abdulhafiz

In the previous part of this series, we briefly discussed what a web portal is and shed some light on what it can do for the Enterprise sector. We talked about two main types of portals, the Intranet portal and the Extranet portal, and addressed each one in some detail.

In this part, we move on to discuss how a web portal can be applied to serve the Education sector. And in fact, the web portal can be greatly beneficial for streamlining communication in Educational institutions, be they schools, universities, or other types of academic institutes.

So, without further ado, let us dive into it.

The many handy applications of Web Portals, Part I

By: Omar Abdulhafiz 

In the world of web applications, many innovations have emerged throughout the years that have revamped the way we do things. Starting from 1989 when English computer scientist Sir Tim Berners-Lee first laid the foundations of the Worldwide Web itself, and all the way to the invention of social media platforms, each of these big inventions has changed our world in its own way. And one of these inventions is the concept of the web portal. 

In this article series, we will be discussing the various applications of web portals and how they can enhance the way we do business. But first, let us briefly talk about what a web portal is. 

So, what is a web portal? 

Internet solutions are fuelling the COVID holiday season

By: Cesilia Faustina

The holidays are just around the corner and everybody is getting busy, whether to finish last-minute tasks before the holidays or maybe to buy all the essential Christmas presents. Point is, there always seems to be a lot to do during the days leading up to the holidays. Unfortunately, with COVID all around, it’s getting tougher to finish all these tasks, which is why many of us are looking for online solutions.

Thanks to COVID-19, PR Newswire reported an expected growth of $968.7 billion in global wireless internet service market in 2020, compared to $569.2 billion in 2019. They also expected this number would eventually stabilize at $717.9 billion in 2023. Obviously, this is nothing to shrug off. If we look at the IFC’s report on COVID’s impact on the telecom sector, we can see that the global telecom market is improving and generally not restricted by the impacts of COVID.

How event management is expected to change post-COVID

By: Omar Abdulhafiz

The coronavirus pandemic came as a super blow to the entire event management industry. Not only corporate and business events were cancelled, but even social events such as weddings and graduation ceremonies. This dramatic impact raised a lot of questions about whether people will ever be able to gather physically in large numbers again, and if yes, then how soon?

All these concerns have immediately influenced the way we think about event management. For example, videoconferencing software used to be a supportive tool to host guests that were unable to be present physically. Now, however, they became our only way to hold large events over the Internet where we are all far from one another.