Towards a customer-centric business strategy

By: Omar Abdul-Hafiz

In the world of business, products have always been the central element for generating revenue. Given that, the general trend was mainly on building a business model based on delivering products or services at the highest possible level of quality. According to this view, customer management only constituted a means toward securing more sales without much regard for actually achieving customer satisfaction.

This model, however, has proven to be quite unsustainable as customers became more aware of what they really want. That’s why a new model was desperately needed that is based on providing a positive experience for your customers. An experience that begins before the point of sale, at the point of sale, and continues even after the sale. And this model is known as a customer-centric strategy.

The 7 Key Benefits of Legal Case Management Software

By: Lana Bawaneh

As digital technologies are controlling industries from different sectors, organizations are spending large efforts to capture the benefits of these trends and to keep up with competitors. As a result, they are starting to shift more toward digitalization. Managing work manually costs organizations time and effort.

Paper-based processes have existed for so long, and this has sufficed in the past. However, time has changed, and with the rise of technology, law firms are looking for more effective ways of running their work.

The value of financial management and ERP systems in organizations

By: Cesilia Faustina

The global ERP market is expanding and is continuously on the rise. In the wake of fraud and Allied Market Research, the global ERP software market was valued at $35.81 billion in 2018 and is projected to reach $78.40 billion by 2026. This shows the true power that ERP can have for industries, so why exactly is that?

misinformation and rising demands, it is clear to say that ERP systems are becoming more important for industries today. According to Allied Market Research, the global ERP software market was valued at $35.81 billion in 2018 and is projected to reach $78.40 billion by 2026. This shows the true power that ERP can have for industries, so why exactly is that?

Why HR software is the key growth driver in human capital management

By: Cesilia Faustina

The most important asset of a company is its employees. Ensuring that your employees are taken care of and managed effectively is a key achievement for one’s company. Therefore, HR will always have to stay on top of relevant affairs. This is why various companies from different industries are implementing software solutions to help reduce the operational hassles. Managing all employees is surely going to amount to a sack of workload and therefore companies look for ways to maintain that workflow and create a more conducive operation.

Why preventive maintenance is crucial for your machines

By: Lana Bawaneh

Every machine is prone to damage due to usage and time factors, so it is necessary to perform routine checkups in order to spot any issues that need fixing, which in turn will enhance the machines’ lifetime.

Regardless of the quality of your machines, every machine will require repairs even if it has the best design and material; therefore, repairs must be done whether the machines are damaged or not. We usually fix our machines when there is something wrong with them or if they stop working, this will actually cost us more money and even hinder our productivity. In order to prevent such issues, we have to apply some precautions on the machines. This article is going to shed some light on Preventive Maintenance; but in order to understand its importance, one first needs to know what it means.

Why digital supply chain is the answer for the FMCG industry

By: Cesilia Faustina

The supply chain industry is changing. With the dependency on the global market, customer demands are now increasing and thus the need for the supply chain is essential. Large quantities of demands have made it difficult though to create an organized supply chain system. All these changes and demands are leading more businesses to utilize different methods of productivity, that being the utilization of technology.

Supply Chain Management (SCM) system is becoming an important part of many companies, seeing it is nearly impossible nowadays to handle all logistics activities without some form of technical assistance.

The SCM system is now the standard, and without it, businesses are risking falling behind in the market. This is the reason businesses are now shifting towards an innovative move – by fully automating the SCM process. So how exactly will having an automated process help FMCG producers increase productivity?

Employees Self-Service: Benefits for HR Management

By: Ola Azzouqa

Human Resources Management (HRM) is an essential part of organizations. HRM usually concentrates on recruiting, managing, and directing people who work in the same organization. Human Resource Management (HRM) deals with issues related to compensation, performance management, organization development, safety, wellness, benefits, employee motivation, training, and much more. HRM plays a strategic role in managing people and the workplace.

Human Resource departments are looking for new ways to automate and digitalize their routine tasks. HRM automation is the process of enhancing the efficiency of the HR department by freeing HR staff from tedious manual tasks and allowing them to focus on complex tasks like decision making and strategizing.

How technology-based marketing can save your business

By: Cesilia Faustina

It is no surprise that technology has become the heart and soul of modern life nowadays. That said, everybody should be expecting fully-fledged technology-run organizations all around, which we can see, well, everywhere these days. As all these companies are shifting into high-tech processes, every aspect of their workflow is becoming digital. The digitalization of industries today means a new standard of the way businesses are run.

So what can this possibly mean for businesses today? Don’t worry, we are not looking at a dystopia where we will be controlled by robots, we can live in harmony amongst one another. In fact, technology might actually just have a few benefits to offer our society today.

Accounts Receivable in Financial Management Systems

By: Ola Azzouqa

Financial software is at the core of today’s business organizations. Companies need to ensure that their financial flows are well-established and will not cause any disruption, which is why many companies are moving towards digitalization.

A financial management software system enables companies to quickly assemble financial statements and balance sheets. It eliminates long and complicated manual processes and provides the necessary data to make important business decisions. Moreover, it can break down departmental barriers and enable employees to gather data quickly from both inside and outside their departments.

Authorized employees can access information immediately after it is entered in the system, rather than waiting for data update. This reduces settlement cycle time, lowers administrative costs and frees resources so they can spend more time on value-added activities.

In the age of the Internet, customers look for more than product quality

By: Omar Abdul-Hafiz


It is a known fact nowadays that product quality, although essential for customer satisfaction, is no longer enough on its own. Customers are now becoming more aware and much harder to please. And with the intense rise in competition between businesses around the world, customer retention has grown more challenging than ever before.

In light of this, it is important to pose the question: What do customers look for other than product or service quality? Well, there is a short answer and a long one. The short answer is customer engagement. The longer answer, however, is digitalized customer engagement.