The 4 customer experience best practices!

By: Lana Bawa'neh

With all the technological innovations, business owners and especially software providers are eager to exploit the latest technological trends so they can keep up with the market competitors. They always look forward to having the best talents and tools so they can create and develop new products and services that match the market’s needs.

 

While most business owners are keen to keep up with market trends and put their new ideas into reality in order to increase their sales revenues, have more customers and expand their business, not all of them were attentive to enhance and improve their existing products and work on improving their customers’ experience. However, customer experience is now becoming just as important as product quality and price.

How to create the ideal virtual management process in the WFH era

By: Cesilia Faustina

As a manager, the working from home (WFH) protocol may be a bit of a challenge, especially if managing through the online sphere is not something you are used to. Fair enough, managing a team in person is hard enough, let alone remotely. Thus, the great dependency for online video calls these days (to the point where it gets annoying). Many teams forget that there is more to the work-from-home management than simply having video calls. Creating a healthy and comfortable work environment is crucial in making sure employees are doing the best to their abilities. And creating that environment is definitely possible, even remotely. Here are some tips to try and achieve it.

5 systems to make your remote work productive and secure

By: Lana Bawa'neh

The COVID-19 global pandemic has changed business operations around the world. Many organizations switched to remote work in order to continue their operations. At the start, it was hard to have such a sudden change from an in-person working routine to remote working. Many organizations faced, and some of them are still facing problems adapting to this new situation.

Organizations are embracing digital transformation to overcome the obstacles in this new situation, and to ensure the continuity of their business operations. Digital technology has a great impact on accelerating work, where most challenges of working remotely can now be partially or even fully solved with the use of digital technology.

Will technology make us jobless? 3 reasons why it won’t

By: Omar Abdul-Hafiz

Throughout much of the industrial revolution in the 1800s and the first half of the 20th century, there was an occupation popular in many parts of Europe at the time called the ‘knocker-upper’. The main responsibility of a knock-upper was pretty simple: wake people up! A knocker-upper would walk around the town holding a long stick, baton, or even a pea-shooter to knock on people’s doors or windows early in the morning so they can get up and go to work on time.

This occupation, however, was soon to fade away with the development and spread of alarm clocks. As a result, we can already feel that these little devices have rendered knocker-uppers jobless as their services were no longer needed. But is it really as bad as it seems? In the short term, perhaps. But why don’t we look at the bigger picture?

In this article, here are 3 simple points that demonstrate how, especially in the long run, technological advancement will almost certainly not cause mass unemployment.

How to avoid being burnout at work

By: Cesilia Faustina

We all have those days, the classic being burnout from work. Most people go through this, especially when it comes to work stress and falling into the cycle of a routine. Though it is a common thing most people go through nowadays, it is still not as easy for people to deal with. And this is why it is important to understand what exactly I am talking about when I say, “burnout.” People tend to take this for granted but understanding the symptoms of a burnout is the first step in getting better and realising that there may be a problem in one’s life.

What I mean by burnout here refers to the feeling of exhaustion and unmotivated desires that may lead to mental and emotional strains. WHO defined it as a syndrome conceptualized as resulting from chronic workplace stress that is characterized by feelings of energy depletion, feelings of negativism related to one’s job, and reduced professional efficacy. As was stated in a BBC article, according to Siobhán Murray, a psychotherapist based in County Dublin, Ireland, pre-burnout symptoms may be very similar to depression. This may include things like feelings of tiredness that won’t go away and relying on sugar to get you through the day.

What can a maintenance system do for manufacturing?

By: Ola Azzouqa

Owning a factory, any kind of equipment, or a fleet of vehicles requires maintaining the equipment, machines, or vehicles that are being used. As the cost of maintaining a piece of equipment is usually lower than fixing it, maintaining machinery is one of the most essential things a large manufacturing company can do for itself and its bank account.

Machines and equipment are the backbones of any manufacturing company, with production potentially slowing down or completely stopping every time a machine breaks down. Even one day without the right tools can make it very difficult for businesses to meet their production goals. This is why maintenance is key for business.

6 tips for a more efficient recruitment process

By: Omar Abdul-Hafiz

We all know how recruiting new talent can be tedious and complicated as finding a needle in a haystack. Especially now with the power of the Web, the job applications a single job announcement receives can be numbered in the thousands. Do you really need to sift through all these documents one-by-one just to single out a few candidates that proceed to the next level of the hiring stage?

Do you even have the time, let alone the effort, to do that? Of course not!

So, in this article, we will give you 6 simple tips that will certainly make this mission all the easier for you. So, here goes!

4 core ways automation boosts quality management

By: Omar Abdul-Hafiz

In the world of business, product/service quality plays a critical role in maintaining a healthy and sustainable relationship with the customer. This is a universal fact that applies in virtually every sector, from healthcare to insurance, and even microfinance. Moreover, quality management is essential for making sure the different processes in your organization are going according to a specific and sturdy plan so that all your resources are being utilized efficiently and results are being achieved effectively.

But how do we make the best out of our quality management efforts? Well, the short answer is: automation. The long answer, however, is: utilizing digital technology in automating complex, repetitive tasks and documenting the procedures systematically every step of the way.

What to expect from the e-payment sector in this new digital age

By: Cesilia Faustina

Throughout the years, the global payment sector has experienced somewhat of stability until the start of 2020 when COVID-19 struct. The changes brought by the pandemic had huge impacts on the payment industry. A McKinsey report saw the global payment industry receding by 22 percent within the first six months in 2020, in comparison with 2019. It also predicted a loss of $140 billion in 2020. The year 2020 did have a big impact on the payment sector, many businesses have slowed down or even shut down completely. This has caused a shift and greater dependency for digital means. E-payment became a huge contributor to the global payment industry and coming into 2021, people are still depending on it. E-payment is producing more investors and innovators to push the sector forward.

An introduction to user documentation

By: Lana Bawa'neh

In this modern time, people always look to the latest technological devices and solutions that can make their lives easier. When purchasing any piece of technology, people will immediately look for any kind of instructions that shall guide them through their installation, set-up, and even how to use the device. Whether it is a new mobile phone or a new washing machine, people will always seek fast and immediate support, training, and assistance.

The need for guidance is not limited to hardware but also includes software. User documentation is very important to be included in any software system. It is like a bank of knowledge that people can refer to in order to gain information at any time. There are many factors that contribute to the success of a software product; user documentation is one of them. A well-written guide improves the quality of the system and makes it easier for users to utilize without having to contact support all the time.